Subject: Re: Re:Complaint towards Mumzworld
From: Malak Nobeh <[email-masked]>
To: Consumer Rights <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Mona Ataya <[email-masked]>
Date: Sun, 14 Jun 2020 13:06:01 +0400
List-Id: <ccteam.mumzworld.com>

Hello,

The customer was assisted on Wednesday and we shared the gift
certificate for the missing items. Customer informed through the phone.

Thank you.

On Sun, 14 Jun 2020 at 07:54, Consumer Rights <[email-masked]>
wrote:

> Dear Malak,
>
>
>
> Gentle reminder on the below complaint.
>
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> Best Regards,
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> *حقوق المستهلك*
>
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> *Consumer Rights*
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> *D*
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> +971 4 4461516
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> *dda.gov.ae* <https://dda.gov.ae/>
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> *From:* Consumer Rights
> *Sent:* Wednesday, June 10, 2020 8:07 AM
> *To:* Malak Nobeh <[email-masked]>
> *Cc:* [email-masked]; [email-masked]
> *Subject:* FW: Re:Complaint towards Mumzworld
>
>
>
> Dear Malak,
>
> Hope all is well,
>
> Unfortunately we received a complaint (attached) in regards to the
> company. We would appreciate if the matter is resolved as we are here to
> protect our business partners. Kindly escalate the matter to the concerned
> department and contact the customer for any clarifications/documentations.
>
> Apologies for the inconvenience,
>
>
>
>
>
> *حقوق المستهلك*
>
>
>
> *Consumer Rights*
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> *D*
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> +971 4 4461516
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> *dda.gov.ae*
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> *From:* khaseeba al remeithi [mailto:[email-masked]
> <[email-masked]>]
> *Sent:* Tuesday, June 9, 2020 6:18 PM
> *To:* Consumer Rights <[email-masked]>
> *Subject:* Re:Complaint towards Mumzworld
>
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>
> ⚠
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> *CAUTION: This Is An External Email.*
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> Dear Dubai Development Authority,
>
>
>
> Below I've attached the required documents.
>
>
>
>
> Sent from my Huawei phone
>
>
>
> -------- Original message --------
> From: Consumer Rights <[email-masked]>
> Date: Tue, Jun 9, 2020, 2:19 PM
> To: khaseeba al remeithi <[email-masked]>
> Subject: RE: Complaint towards Mumzworld
>
> Dear Khaseeba,
>
>
>
> Thank You for contacting Dubai Development Authority – Consumer Rights,
>
>
>
> Kindly accept our sincere apologies for the matter you are facing. We are
> kindly requesting to provide all documents related to purchases made and
> any communications held with the company for us to share it with the same.
> Once received, you shall receive an automated response confirming the
> complaint registered and forwarded to the company.
>
>
>
> Awaiting your response for the same.
>
>
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> Best Regards,
>
>
>
>
>
>
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> *حقوق المستهلك*
>
>
>
> *Consumer Rights*
>
>
>
>
>
>
>
> *D*
>
> +971 4 4461516
>
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>
>
>
>
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> *Disclaimer Notice (1) This email, including attachments, is confidential
> and may be legally privileged. If you are not the intended recipient(s),
> any disclosure, copying, distribution or other use or reliance upon this
> email, including attachments, is prohibited and may be unlawful. If you
> have received this email in error please notify the sender by return email,
> and delete this email and attachments and destroy any copies. (2) DDA does
> not provide legal advice. If this email, including attachments, contains
> guidance or expresses a view, this is not to be considered or relied upon
> as legal advice and it is recommended that you obtain independent legal
> advice.*
>
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>
>
> *From:* khaseeba al remeithi [mailto:[email-masked]
> <[email-masked]>]
> *Sent:* Tuesday, June 9, 2020 1:57 PM
> *To:* Compliance <[email-masked]>
> *Subject:* Complaint towards Mumzworld
>
>
>
> ⚠
>
> *CAUTION: This Is An External Email.*
>
> Dear Dubai Department Authority,
>
>
>
> I would like to issue a complaint towards Mumzworld. I have placed an
> order on the fifth of April and payed the full amount, however, it's been
> two months now and I have only received half of my order. I contacted them
> via emails and phone calls but nobody got back to me.
>
>
>
> Moreover, I have issued a complaint to the following sectors:
>
> -  The Ministry of Economy
>
> -   Dubai Consumer Protection
>
> -   Jebel Ali Freezone
>
>
>
> However, they all stated that they are not competent towards Mumzworld. It
> would be of great help if you could look into the matter as fast as
> possible.
>
>
>
> Thank you,
>
>
>
> Kind regards,
>
> Khaseeba Al Rumithi
>
>

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