Subject: Re: WRONG ITEM DELIVERED- 700241129_2// sku: AZ-50009
From: Mary Anne Agapito <[email-masked]>
To: Syed Yakoob <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Ekta Jesswani <[email-masked]>, Asad <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sun, 14 Jun 2020 12:50:36 +0400
List-Id: <ccteam.mumzworld.com>

Hi Syed,

As per advise, new order was created.

700242359

@Returns.fc <[email-masked]> @Alina D'Souza <[email-masked]> -
please arrange the collection

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jun 14, 2020 at 11:37 AM Syed Yakoob <[email-masked]> wrote:

> Hi Mac,
>
> As per CCTV all items scanned and packed correctly. There must be UPC
> issue for the wrong item. Please create another order for the missing item. @Mostafa
> saad <[email-masked]> please arrange collection for the wrong
> item delivered.
>
> Best Regards,
>
> ᐧ
>
> On Sun, 14 Jun 2020 at 10:33, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> We have a customer who is extremely upset about receiving a totally
>> different item from what she ordered.
>>
>> The customer ordered 3 dolls but 1 of which was wrong.
>>
>>
>> 700241129_2 AZ-50009
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=968356> Kindi
>> Kids - Snack Time Friends - 10" Doll - Marsha Mello
>>
>>
>> But the customer received the item below:
>>
>>
>> This is a birthday gift and she needs it urgently.
>>
>> Please check and do the needful. The customer already filed a complaint
>> to consumer rights.
>>
>> Awaiting your response. Thank you
>>
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>