Subject: RE: Order #600746002 // Incident #827971 // GT-736600 // Step2 Thomas The Train Up & Down Coaster // Missing part
From: brands <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Alina D'Souza <[email-masked]>, repairs <[email-masked]>, Yaseen Shaqra <[email-masked]>, Umang Mehrotra <[email-masked]>, santosh <[email-masked]>, rizwan <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>, info <[email-masked]>, Ariane <[email-masked]>
Date: Sun, 14 Jun 2020 08:38:40 +0000
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Ok noted.

Hi Rizwan.

FYI

Regards

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Denmark A <[email-masked]>
Sent: Sunday, June 14, 2020 12:29 PM
To: brands <[email-masked]>
Cc: Alina D'Souza <[email-masked]>; repairs <[email-masked]>; Yaseen Shaqra <[email-masked]>; Umang Mehrotra <[email-masked]>; santosh <[email-masked]>; rizwan <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; info <[email-masked]>; Ariane <[email-masked]>
Subject: Re: Order #600746002 // Incident #827971 // GT-736600 // Step2 Thomas The Train Up & Down Coaster // Missing part

Hi Raymond,

Noted with thanks, I will tell our driver to collect the missing cap lock tomorrow.

Regards.

On Sun, Jun 14, 2020 at 12:32 PM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Good day!
yes, as per rizwan some one came to our warehouse and looking for a spare leg for a table.
So they said it’s not available, that issue on the step2 leg table has been close since we already accepted the return and send you the credit note.

The issue on this item is the missing cap lock wheel right?
I think there’s miscommunication on your driver. The missing cap lock is available and you can collect it any time.

Regards

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 14, 2020 12:17 PM
To: brands <[email-masked]<mailto:[email-masked]>>
Cc: Alina D'Souza <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>; Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; santosh <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; info <[email-masked]<mailto:[email-masked]>>; Ariane <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600746002 // Incident #827971 // GT-736600 // Step2 Thomas The Train Up & Down Coaster // Missing part

Hi Raymond,

Our driver came into your warehouse and one of your team said that the missing item is not available please assist.

Regards,

On Sat, Jun 6, 2020 at 10:35 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Hi Raymond,

Thank you.

Regards,
Den mark

On Wed, Jun 3, 2020 at 8:21 AM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Good day!
As per rizwan,
The missing cap lock wheel is available in our warehouse.

You can pick it up today morning or tomorrow morning.

Thanks.

Regards,

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 26, 2020 4:46 PM
To: Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Cc: repairs <[email-masked]<mailto:[email-masked]>>; Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; brands <[email-masked]<mailto:[email-masked]>>; santosh <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; info <[email-masked]<mailto:[email-masked]>>; Ariane <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600746002 // Incident #827971 // GT-736600 // Step2 Thomas The Train Up & Down Coaster // Missing part

Hi Alina,

Still waiting for the missing part to be sent by the vendor.

Regards,
Den mark

On Sun, Apr 26, 2020 at 4:21 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please confirm as above and update CRA customer needs a replacement or refund asap

Regards,
Alina

On Wed, Mar 25, 2020 at 8:49 AM repairs <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Good day!

Please be noted that when replacing new items, the items that the customer returning must still be sellable.

Means, the packing are okay, items are intact and product is complete (except of course for the missing parts).

It should be in good condition or else we will not accept it.

Thank you.

From: Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>
Sent: 24 March 2020 06:04 PM
To: repairs <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Cc: Denmark A <[email-masked]<mailto:[email-masked]>>; brands <[email-masked]<mailto:[email-masked]>>; santosh <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; info <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600746002 // Incident #827971 // GT-736600 // Step2 Thomas The Train Up & Down Coaster // Missing part

Hi Team,

Please note that the customer confirmed that this is the missing part, but keep in mind the customer wants a replacement with a new item

@Umang Mehrotra<mailto:[email-masked]> Please receive the replacement and reship it to the customer under the same order number

On Sat, Mar 21, 2020 at 12:16 PM repairs <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

Good day!

Kindly inform to your customer if the missing part is cap lock for wheel.

See attached picture parts for your reference.

Please share the photo if this one they looking for.

Regards ,

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: 21 March 2020 10:06 AM
To: brands <[email-masked]<mailto:[email-masked]>>
Cc: santosh <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; info <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600746002 // Incident #827971 // GT-736600 // Step2 Thomas The Train Up & Down Coaster // Missing part

Hi All,

POMUMZ_DXB157414

Regards,
Den mark

On Thu, Mar 19, 2020 at 9:24 AM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Thank you for sending the RMA,
May we know the PO number please.

Hi Ever,

Can we check if we have spare?

thanks

Regards,

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 19, 2020 9:20 AM
To: brands <[email-masked]<mailto:[email-masked]>>; santosh <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Order #600746002 // Incident #827971 // GT-736600 // Step2 Thomas The Train Up & Down Coaster // Missing part

Dear Vendor,

Please see the below customer complaint regarding the item she purchased, and allow us to send the item back to you for your further evaluation.
Also find the filled up form for your reference.

Reason of return: Missing part
Please note that there is missing black i think toy to close the wheels

We appreciate your support in this matter,thank you.

Regards,
Den mark

--
Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE