Subject: RE: Order #600833320 // GT-850600 // Step2 Push Around Buddy - Red // PO_HQ2961// Defective
From: brands <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, rizwan <[email-masked]>, repairs <[email-masked]>, santosh <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>
Date: Sun, 14 Jun 2020 08:37:11 +0000
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Yes, you can send it in our warehouse for checking.
In case they didn’t accept let me know or you can call me.

Hi Rizwan,

Please accept this item for checking.
Let Bahram fix the item.

Thanks.

Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Denmark A <[email-masked]>
Sent: Sunday, June 14, 2020 12:26 PM
To: brands <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>; rizwan <[email-masked]>; repairs <[email-masked]>; santosh <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Umang Mehrotra <[email-masked]>
Subject: Re: Order #600833320 // GT-850600 // Step2 Push Around Buddy - Red // PO_HQ2961// Defective

Hi Raymond,

Ok can we send the package back to you and inform your team to accept it as an item that needs to be repaired?

Regards,

On Sun, Jun 14, 2020 at 12:25 PM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Like we mention we can’t refund the item since the box is totally damage.
But we can help you fix the defect on this item.

You can send it to our warehouse just mention it’s for fixing.
We will try to fix it but we can’t refund or credit note it.

Regards,
Raymond

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 14, 2020 12:11 PM
To: brands <[email-masked]<mailto:[email-masked]>>
Cc: Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>; santosh <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600833320 // GT-850600 // Step2 Push Around Buddy - Red // PO_HQ2961// Defective

Hi Raymond,

Could please assist us to solve the main issue of the item? Thank you

Regards,
Den mark ,

On Thu, Jun 4, 2020 at 8:22 AM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi,

Any update on this?

Regards,

From: brands
Sent: Tuesday, June 2, 2020 8:29 AM
To: Denmark A <[email-masked]<mailto:[email-masked]>>; Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>
Cc: rizwan <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>; santosh <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order #600833320 // GT-850600 // Step2 Push Around Buddy - Red // PO_HQ2961// Defective

Hi Denmark,

Good Morning!

This item was return to us but we didn’t accept because;
1st The box is totally damage (we can’t replace or refund the item)
2nd our warehouse guys didn’t know if the item was return as cancelled order or item to be fixed. The courier guy just said for return.
3rd if your customer will agree we can replace the defective part and we will return it back to you.

Regards,

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 1, 2020 1:20 PM
To: Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>
Cc: brands <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>; santosh <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600833320 // GT-850600 // Step2 Push Around Buddy - Red // PO_HQ2961// Defective

Raymond,

Please update?

Regards,
Den mark

On Sun, May 31, 2020 at 11:20 AM Yaseen Shaqra <[email-masked]<mailto:[email-masked]>> wrote:
@Denmark A<mailto:[email-masked]> Please update us up

On Tue, May 26, 2020 at 5:39 PM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please send the item in our warehouse for checking

Regards,
Raymond

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 25 May 2020 6:15 PM
To: brands <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>; santosh <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Order #600833320 // GT-850600 // Step2 Push Around Buddy - Red // PO_HQ2961// Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
Also find the attached filled up form for your reference.

Comments :The item comes with 2 poles for the wheels the poles are supposed to be different lengths but the poles I got sent are the same size meaning I can put the wheels on the car.

 We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Regards,

Den mar

--
Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE