Subject: Re: Order #600746002 // Incident #827971 // GT-736600 // Step2 Thomas The Train Up & Down Coaster // Missing part
From: Denmark A <[email-masked]>
To: brands <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, repairs <[email-masked]>, Yaseen Shaqra <[email-masked]>, Umang Mehrotra <[email-masked]>, santosh <[email-masked]>, rizwan <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, info <[email-masked]>, Ariane <[email-masked]>
Date: Sun, 14 Jun 2020 12:29:04 +0400
List-Id: <ccteam.mumzworld.com>

Hi Raymond,

Noted with thanks, I will tell our driver to collect the missing cap lock
tomorrow.

Regards.

On Sun, Jun 14, 2020 at 12:32 PM brands <[email-masked]> wrote:

> Hi Denmark,
>
>
>
> Good day!
> yes, as per rizwan some one came to our warehouse and looking for a spare
> leg for a table.
>
> So they said it’s not available, that issue on the step2 leg table has
> been close since we already accepted the return and send you the credit
> note.
>
>
>
> The issue on this item is the *missing cap lock* wheel right?
>
> I think there’s miscommunication on your driver. The *missing cap lock *is
> available and you can collect it any time.
>
>
>
> Regards
>
>
>
>
>
>
>
>
>
> Raymond Serrano
>
> Sales Associate
>
>
>
> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>
> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>
> A: Office 1805 Emirates NBD New Deira Building
>
> Baniyas Road, Deira, Dubai P.O. Box 6761
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, June 14, 2020 12:17 PM
> *To:* brands <[email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; repairs <[email-masked]>;
> Yaseen Shaqra <[email-masked]>; Umang Mehrotra <
> [email-masked]>; santosh <[email-masked]>; rizwan <
> [email-masked]>; customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> info <[email-masked]>; Ariane <[email-masked]>
> *Subject:* Re: Order #600746002 // Incident #827971 // GT-736600 // Step2
> Thomas The Train Up & Down Coaster // Missing part
>
>
>
> Hi Raymond,
>
>
>
> Our driver came into your warehouse and one of your team said that the
> missing item is not available please assist.
>
>
>
> Regards,
>
>
>
> On Sat, Jun 6, 2020 at 10:35 AM Denmark A <[email-masked]> wrote:
>
> Hi Raymond,
>
>
>
> Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jun 3, 2020 at 8:21 AM brands <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Good day!
>
> As per rizwan,
>
> The missing cap lock wheel is available in our warehouse.
>
>
>
> You can pick it up today morning or tomorrow morning.
>
>
>
> Thanks.
>
>
>
> Regards,
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, April 26, 2020 4:46 PM
> *To:* Alina D'Souza <[email-masked]>
> *Cc:* repairs <[email-masked]>; Yaseen Shaqra <
> [email-masked]>; Umang Mehrotra <[email-masked]>; brands <
> [email-masked]>; santosh <[email-masked]>; rizwan <
> [email-masked]>; customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> info <[email-masked]>; Ariane <[email-masked]>
> *Subject:* Re: Order #600746002 // Incident #827971 // GT-736600 // Step2
> Thomas The Train Up & Down Coaster // Missing part
>
>
>
> Hi Alina,
>
>
>
> Still waiting for the missing part to be sent by the vendor.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Apr 26, 2020 at 4:21 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Please confirm as above and update CRA customer needs a replacement or
> refund asap
>
>
>
> Regards,
>
> Alina
>
>
>
> On Wed, Mar 25, 2020 at 8:49 AM repairs <[email-masked]> wrote:
>
> Dear Team,
>
>
>
> Good day!
>
>
>
> Please be noted that when replacing new items, the items that the customer
> returning must still be sellable.
>
>
>
> Means, the packing are okay, items are intact and product is complete
> (except of course for the missing parts).
>
>
>
> It should be in good condition or else we will not accept it.
>
>
>
> Thank you.
>
>
>
>
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* 24 March 2020 06:04 PM
> *To:* repairs <[email-masked]>; Umang Mehrotra <
> [email-masked]>
> *Cc:* Denmark A <[email-masked]>; brands <[email-masked]>;
> santosh <[email-masked]>; rizwan <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Kenneth Nwaso <[email-masked]>; info <[email-masked]>
> *Subject:* Re: Order #600746002 // Incident #827971 // GT-736600 // Step2
> Thomas The Train Up & Down Coaster // Missing part
>
>
>
> Hi Team,
>
>
>
> Please note that the customer confirmed that this is the missing part, but
> keep in mind the customer wants a replacement with a new item
>
>
>
> @Umang Mehrotra <[email-masked]> Please receive the replacement and
> reship it to the customer under the same order number
>
>
>
> On Sat, Mar 21, 2020 at 12:16 PM repairs <[email-masked]> wrote:
>
> Dear Denmark,
>
>
>
> Good day!
>
>
>
> Kindly inform to your customer if the missing part is cap lock for wheel.
>
>
>
> See attached picture parts for your reference.
>
>
>
> Please share the photo if this one they looking for.
>
>
>
> Regards ,
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* 21 March 2020 10:06 AM
> *To:* brands <[email-masked]>
> *Cc:* santosh <[email-masked]>; repairs <[email-masked]>;
> rizwan <[email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Umang Mehrotra <[email-masked]>; info <
> [email-masked]>
> *Subject:* Re: Order #600746002 // Incident #827971 // GT-736600 // Step2
> Thomas The Train Up & Down Coaster // Missing part
>
>
>
> Hi All,
>
>
>
> POMUMZ_DXB157414
>
> Regards,
> Den mark
>
>
>
>
>
> On Thu, Mar 19, 2020 at 9:24 AM brands <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Thank you for sending the RMA,
>
> May we know the PO number please.
>
>
>
> Hi Ever,
>
>
>
> Can we check if we have spare?
>
>
>
> thanks
>
>
>
> Regards,
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Thursday, March 19, 2020 9:20 AM
> *To:* brands <[email-masked]>; santosh <[email-masked]>;
> repairs <[email-masked]>; rizwan <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Umang Mehrotra <[email-masked]>
> *Subject:* Order #600746002 // Incident #827971 // GT-736600 // Step2
> Thomas The Train Up & Down Coaster // Missing part
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint regarding the item she purchased,
> and allow us to send the item back to you for your further evaluation.
>
> Also find the filled up form for your reference.
>
>
>
> Reason of return: Missing part
>
> Please note that there is missing black i think toy to close the wheels
>
>
>
>
>
>
>
>
> We appreciate your support in this matter,thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>