Subject: Re: Order #600833320 // GT-850600 // Step2 Push Around Buddy - Red // PO_HQ2961// Defective
From: Denmark A <[email-masked]>
To: brands <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, rizwan <[email-masked]>, repairs <[email-masked]>, santosh <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>
Date: Sun, 14 Jun 2020 12:25:43 +0400
List-Id: <ccteam.mumzworld.com>

Hi Raymond,

Ok can we send the package back to you and inform your team to accept it as
an item that needs to be repaired?

Regards,

On Sun, Jun 14, 2020 at 12:25 PM brands <[email-masked]> wrote:

> Hi Denmark,
>
>
>
> Like we mention we can’t refund the item since the box is totally damage.
>
> But we can help you fix the defect on this item.
>
>
>
> You can send it to our warehouse just mention it’s for fixing.
>
> We will try to fix it but we can’t refund or credit note it.
>
>
>
> Regards,
>
> Raymond
>
>
>
>
>
>
>
>
>
>
>
>
>
> Raymond Serrano
>
> Sales Associate
>
>
>
> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>
> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>
> A: Office 1805 Emirates NBD New Deira Building
>
> Baniyas Road, Deira, Dubai P.O. Box 6761
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, June 14, 2020 12:11 PM
> *To:* brands <[email-masked]>
> *Cc:* Yaseen Shaqra <[email-masked]>; rizwan <[email-masked]>;
> repairs <[email-masked]>; santosh <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Umang Mehrotra <[email-masked]>
> *Subject:* Re: Order #600833320 // GT-850600 // Step2 Push Around Buddy -
> Red // PO_HQ2961// Defective
>
>
>
> Hi Raymond,
>
>
>
> Could please assist us to solve the main issue of the item? Thank you
>
>
>
> Regards,
>
> Den mark ,
>
>
>
> On Thu, Jun 4, 2020 at 8:22 AM brands <[email-masked]> wrote:
>
> Hi,
>
>
>
> Any update on this?
>
>
>
> Regards,
>
>
>
> *From:* brands
> *Sent:* Tuesday, June 2, 2020 8:29 AM
> *To:* Denmark A <[email-masked]>; Yaseen Shaqra <
> [email-masked]>
> *Cc:* rizwan <[email-masked]>; repairs <[email-masked]>;
> santosh <[email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Umang Mehrotra <[email-masked]>
> *Subject:* RE: Order #600833320 // GT-850600 // Step2 Push Around Buddy -
> Red // PO_HQ2961// Defective
>
>
>
> Hi Denmark,
>
>
>
>
> Good Morning!
>
>
>
> This item was return to us but we didn’t accept because;
>
> 1st The box is totally damage (we can’t replace or refund the item)
>
> 2nd our warehouse guys didn’t know if the item was return as cancelled
> order or item to be fixed. The courier guy just said for return.
>
> 3rd if your customer will agree we can replace the defective part and we
> will return it back to you.
>
>
>
> Regards,
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, June 1, 2020 1:20 PM
> *To:* Yaseen Shaqra <[email-masked]>
> *Cc:* brands <[email-masked]>; rizwan <[email-masked]>;
> repairs <[email-masked]>; santosh <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Kenneth Nwaso <[email-masked]>; Umang Mehrotra <
> [email-masked]>
> *Subject:* Re: Order #600833320 // GT-850600 // Step2 Push Around Buddy -
> Red // PO_HQ2961// Defective
>
>
>
> Raymond,
>
>
>
> Please update?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, May 31, 2020 at 11:20 AM Yaseen Shaqra <[email-masked]>
> wrote:
>
> @Denmark A <[email-masked]> Please update us up
>
>
>
> On Tue, May 26, 2020 at 5:39 PM brands <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Please send the item in our warehouse for checking
>
>
>
> Regards,
>
> Raymond
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, 25 May 2020 6:15 PM
> *To:* brands <[email-masked]>; rizwan <[email-masked]>;
> repairs <[email-masked]>; santosh <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Umang Mehrotra <[email-masked]>
> *Subject:* Order #600833320 // GT-850600 // Step2 Push Around Buddy - Red
> // PO_HQ2961// Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
> Also find the attached filled up form for your reference.
>
>
>
> Comments :The item comes with 2 poles for the wheels the poles are
> supposed to be different lengths but the poles I got sent are the same size
> meaning I can put the wheels on the car.
>
>
>
>  We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Regards,
>
> Den mar
>
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>