Subject: Re: Order #600746002 // Incident #827971 // GT-736600 // Step2 Thomas The Train Up & Down Coaster // Missing part
From: Denmark A <[email-masked]>
To: brands <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, repairs <[email-masked]>, Yaseen Shaqra <[email-masked]>, Umang Mehrotra <[email-masked]>, santosh <[email-masked]>, rizwan <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, info <[email-masked]>, Ariane <[email-masked]>
Date: Sun, 14 Jun 2020 12:17:17 +0400
List-Id: <ccteam.mumzworld.com>

Hi Raymond,

Our driver came into your warehouse and one of your team said that the
missing item is not available please assist.

Regards,

On Sat, Jun 6, 2020 at 10:35 AM Denmark A <[email-masked]> wrote:

> Hi Raymond,
>
> Thank you.
>
> Regards,
> Den mark
>
> On Wed, Jun 3, 2020 at 8:21 AM brands <[email-masked]> wrote:
>
>> Hi Denmark,
>>
>>
>>
>> Good day!
>>
>> As per rizwan,
>>
>> The missing cap lock wheel is available in our warehouse.
>>
>>
>>
>> You can pick it up today morning or tomorrow morning.
>>
>>
>>
>> Thanks.
>>
>>
>>
>> Regards,
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Sunday, April 26, 2020 4:46 PM
>> *To:* Alina D'Souza <[email-masked]>
>> *Cc:* repairs <[email-masked]>; Yaseen Shaqra <
>> [email-masked]>; Umang Mehrotra <[email-masked]>; brands <
>> [email-masked]>; santosh <[email-masked]>; rizwan <
>> [email-masked]>; customer care <[email-masked]>; Returns.fc
>> <[email-masked]>; Kenneth Nwaso <[email-masked]>;
>> info <[email-masked]>; Ariane <[email-masked]>
>> *Subject:* Re: Order #600746002 // Incident #827971 // GT-736600 //
>> Step2 Thomas The Train Up & Down Coaster // Missing part
>>
>>
>>
>> Hi Alina,
>>
>>
>>
>> Still waiting for the missing part to be sent by the vendor.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Apr 26, 2020 at 4:21 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Please confirm as above and update CRA customer needs a replacement or
>> refund asap
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Wed, Mar 25, 2020 at 8:49 AM repairs <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Good day!
>>
>>
>>
>> Please be noted that when replacing new items, the items that the
>> customer returning must still be sellable.
>>
>>
>>
>> Means, the packing are okay, items are intact and product is complete
>> (except of course for the missing parts).
>>
>>
>>
>> It should be in good condition or else we will not accept it.
>>
>>
>>
>> Thank you.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Yaseen Shaqra <[email-masked]>
>> *Sent:* 24 March 2020 06:04 PM
>> *To:* repairs <[email-masked]>; Umang Mehrotra <
>> [email-masked]>
>> *Cc:* Denmark A <[email-masked]>; brands <[email-masked]>;
>> santosh <[email-masked]>; rizwan <[email-masked]>;
>> customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>> info <[email-masked]>
>> *Subject:* Re: Order #600746002 // Incident #827971 // GT-736600 //
>> Step2 Thomas The Train Up & Down Coaster // Missing part
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Please note that the customer confirmed that this is the missing part,
>> but keep in mind the customer wants a replacement with a new item
>>
>>
>>
>> @Umang Mehrotra <[email-masked]> Please receive the replacement and
>> reship it to the customer under the same order number
>>
>>
>>
>> On Sat, Mar 21, 2020 at 12:16 PM repairs <[email-masked]> wrote:
>>
>> Dear Denmark,
>>
>>
>>
>> Good day!
>>
>>
>>
>> Kindly inform to your customer if the missing part is cap lock for wheel.
>>
>>
>>
>> See attached picture parts for your reference.
>>
>>
>>
>> Please share the photo if this one they looking for.
>>
>>
>>
>> Regards ,
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* 21 March 2020 10:06 AM
>> *To:* brands <[email-masked]>
>> *Cc:* santosh <[email-masked]>; repairs <[email-masked]>;
>> rizwan <[email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; Kenneth Nwaso <
>> [email-masked]>; Umang Mehrotra <[email-masked]>; info
>> <[email-masked]>
>> *Subject:* Re: Order #600746002 // Incident #827971 // GT-736600 //
>> Step2 Thomas The Train Up & Down Coaster // Missing part
>>
>>
>>
>> Hi All,
>>
>>
>>
>> POMUMZ_DXB157414
>>
>> Regards,
>> Den mark
>>
>>
>>
>>
>>
>> On Thu, Mar 19, 2020 at 9:24 AM brands <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Thank you for sending the RMA,
>>
>> May we know the PO number please.
>>
>>
>>
>> Hi Ever,
>>
>>
>>
>> Can we check if we have spare?
>>
>>
>>
>> thanks
>>
>>
>>
>> Regards,
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Thursday, March 19, 2020 9:20 AM
>> *To:* brands <[email-masked]>; santosh <[email-masked]>;
>> repairs <[email-masked]>; rizwan <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>> Umang Mehrotra <[email-masked]>
>> *Subject:* Order #600746002 // Incident #827971 // GT-736600 // Step2
>> Thomas The Train Up & Down Coaster // Missing part
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint regarding the item she purchased,
>> and allow us to send the item back to you for your further evaluation.
>>
>> Also find the filled up form for your reference.
>>
>>
>>
>> Reason of return: Missing part
>>
>> Please note that there is missing black i think toy to close the wheels
>>
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter,thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>