Subject: Re: Order #700235013 // KZ-TXT10 // Dynamic Sports - Trampoline 10 Feet Model // Not in Original box
From: Denmark A <[email-masked]>
To: Ashley Fernandes <[email-masked]>
Cc: Elena Skryabina <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sun, 14 Jun 2020 11:52:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ashley,

Please advise here if we will put the item in damaged or discount location
due to the item not in original packaging.

Regards,

On Thu, Jun 11, 2020 at 10:09 AM Ashley Fernandes <[email-masked]>
wrote:

> Dear Denmark,
>
> Good Morning!
>
> Just to clarify that the item was delivered from our end and not from the
> vendor. The vendor's team had gone just for the installation. If the
> customer has mentioned "the package was damaged at delivery", we need to
> check internally.
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
> UAE.
>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
> On Thu, Jun 11, 2020 at 9:13 AM Denmark A <[email-masked]> wrote:
>
>> @Elena Skryabina <[email-masked]> FYI
>>
>> Regards,
>>
>> On Thu, Jun 11, 2020 at 9:02 AM <[email-masked]> wrote:
>>
>>> Dear Denmark,
>>>
>>> Installation items cannot be returned,it was already previously
>>> explained.
>>>
>>>
>>> Dear Ashley,
>>>
>>> Please explain the team.
>>>
>>> Thanks
>>>
>>> Adarsh
>>>
>>>
>>> Sent from Mail.ru app for iOS
>>>
>>>
>>> Thursday, June 11, 2020, 8:59 AM +0400 from Denmark A <
>>> [email-masked]>:
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>> Customer Comments :
>>>
>>> The trampoline is big than the space they have for installation
>>>
>>>  the package was damaged at delivery and more by people you send to
>>> install it, you may confirm this with them.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>