Subject: RE: Order #600857133 // Sku :TC-SI36016 // Name :Summer Infant - Baby Pixel-Cadet-4.3 // Defective
From: <[email-masked]>
To: "'Samran Iftikhar'" <[email-masked]>, "'LPO | BabygrowFzc'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Denmark A'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Sales | BabygrowFzc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Umang Mehrotra'" <[email-masked]>, "'Mohamed Magdy'" <[email-masked]>
Date: Sun, 14 Jun 2020 11:57:11 +0400
List-Id: <ccteam.mumzworld.com>

Hi Samran,

Kindly confirm if the mentioned faulty product was handed over with Bijo.

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: [email-masked] <[email-masked]> 
Sent: 11 June 2020 11:18 AM
To: 'Denmark A' <[email-masked]>; 'Samran Iftikhar' <[email-masked]>
Cc: 'customer care' <[email-masked]>; 'Returns.fc' <[email-masked]>; 'Kenneth Nwaso' <[email-masked]>; 'Sales | BabygrowFzc' <[email-masked]>; 'LPO | BabygrowFzc' <[email-masked]>; 'Alina D'Souza' <[email-masked]>; 'Umang Mehrotra' <[email-masked]>; 'Mohamed Magdy' <[email-masked]>
Subject: RE: Order #600857133 // Sku :TC-SI36016 // Name :Summer Infant - Baby Pixel-Cadet-4.3 // Defective

Dear Samran,

As discussed, you may handover the faulty product with Bijo Mathew.

We will check the product and update with you asap.

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: 11 June 2020 08:30 AM
To: Ajish | BabygrowFzc <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Sales | BabygrowFzc <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; LPO | BabygrowFzc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600857133 // Sku :TC-SI36016 // Name :Summer Infant - Baby Pixel-Cadet-4.3 // Defective

Hi Ajish, 

Please collect the item and investigate further from your end. thank you. 

Regards, 

Den mark

On Mon, Jun 8, 2020 at 10:04 AM <[email-masked] <mailto:[email-masked]> > wrote:

Dear Denmark,

Greetings

Could you please try connecting the Baby monitor as per attached user manual?

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: 08 June 2020 09:12 AM
To: Sales | BabygrowFzc <[email-masked] <mailto:[email-masked]> >; LPO | BabygrowFzc <[email-masked] <mailto:[email-masked]> >; Ajish | BabygrowFzc <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >
Subject: Order #600857133 // Sku :TC-SI36016 // Name :Summer Infant - Baby Pixel-Cadet-4.3 // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Return Reason:doesnt_work_or_defective
Comments :The item has deficiency, monitor is not connecting to the camera  

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark