Subject: Re: Missing Item - 200266212_1 // SKU: AEWP-PACK-2-ROSE
From: Amani Bani Odeh <[email-masked]>
To: Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ekta Jesswani <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Sun, 14 Jun 2020 10:57:27 +0300
List-Id: <ccteam.mumzworld.com>

Dears,

Please update today if this can't be found to proceed with a new order.

Thanks,
Amani

On Wed, Jun 10, 2020 at 11:38 AM Amani Bani Odeh <[email-masked]>
wrote:

> Dears,
>
> Please advise on that asap and confirm if you can find and ship the
> missing item and ship it
>
> Thanks,
> Amani
>
> On Sat, Jun 6, 2020 at 8:32 AM Michaela Manibo <
> [email-masked]> wrote:
>
>> Team,
>>
>> Please assist on this missing item ASAP.  THis order has been for two
>> month now. Please advise as the customer is so mad about it now.  The item
>> is out of stock so we cannot place a new order.
>>
>> Customer refused  the store credit  as a refund for this.
>>
>> @Hussain Firoz Miyagamwala <[email-masked]>
>> please help on this case.
>>
>> Thanks
>>
>>
>>
>> On Sun, May 24, 2020 at 12:12 PM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> May we have an update on this case, please?
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sat, May 16, 2020 at 6:37 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> The customer ordered the item below, it should be in a box with 12
>>>> packs but customer only got 1 pack.
>>>>
>>>>
>>>> 200266212_1 AEWP-PACK-2-ROSE
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=792339> Pure
>>>> Elements - Rose Natural Water Wipes 12 x 64 (768 Wipes)
>>>>
>>>> This is what the customer got instead
>>>>
>>>>
>>>> Please check and do the needful
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>