Subject: RE: FW: Order #600811170 // BGTL-MTR413 // Matrax - Wooden Billards Game // Defective / Damaged
From: Aneesha Kodial <[email-masked]>
To: ANDREW MAUNDU <[email-masked]>, Denmark A <[email-masked]>
Cc: Orders Biggloyalty <[email-masked]>, Damla Kavak <[email-masked]>, LLOYD SEQUEIRA <[email-masked]>, VERONICA MAMON <[email-masked]>, Stanley Mathews <[email-masked]>, "Cc: customer care" <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>
Date: Sun, 14 Jun 2020 07:52:04 +0000
List-Id: <ccteam.mumzworld.com>

Dear Andrew,

Could you please send the damaged items back to Mumzworld?

Thanks
Aneesha

From: Denmark A <[email-masked]>
Sent: Sunday, June 14, 2020 11:44 AM
To: Aneesha Kodial <[email-masked]>
Cc: Orders Biggloyalty <[email-masked]>; Damla Kavak <[email-masked]>; LLOYD SEQUEIRA <[email-masked]>; VERONICA MAMON <[email-masked]>; Stanley Mathews <[email-masked]>; Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Umang Mehrotra <[email-masked]>
Subject: Re: FW: Order #600811170 // BGTL-MTR413 // Matrax - Wooden Billards Game // Defective / Damaged

Hi Aneesha,

Please send back the item to us with thanks.

Regards,
Den mark

On Tue, May 19, 2020 at 3:11 PM Aneesha Kodial <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

We have received the product as you see in the attachment. Clearly looks like the damage has happened before delivery as the French press which is also to the same customer is broken completely. We check all our products before handing it over to the pick up person.

Thanks
Aneesha

From: Aneesha Kodial <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 10, 2020 12:07 PM
To: Denmark A <[email-masked]<mailto:[email-masked]>>; Orders Biggloyalty <[email-masked]<mailto:[email-masked]>>; Damla Kavak <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; VERONICA MAMON <[email-masked]<mailto:[email-masked]>>; Stanley Mathews <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order #600811170 // BGTL-MTR413 // Matrax - Wooden Billards Game // Defective / Damaged

Dear Denmark,

Yes, please. Send us the product so we could check the issue.

Thanks
Aneesha

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 9, 2020 3:25 PM
To: Orders Biggloyalty <[email-masked]<mailto:[email-masked]>>; Aneesha Kodial <[email-masked]<mailto:[email-masked]>>; Damla Kavak <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; VERONICA MAMON <[email-masked]<mailto:[email-masked]>>; Stanley Mathews <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Order #600811170 // BGTL-MTR413 // Matrax - Wooden Billards Game // Defective / Damaged

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:received_damaged_not_as_new
Comments :Both tables are broken
We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Regards,

Den mark