Subject: Re: WRONG ITEM DELIVERED- 700241129_2// sku: AZ-50009
From: Syed Yakoob <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Ekta Jesswani <[email-masked]>, Asad <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sun, 14 Jun 2020 11:37:20 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mac,

As per CCTV all items scanned and packed correctly. There must be UPC issue
for the wrong item. Please create another order for the missing item. @Mostafa
saad <[email-masked]> please arrange collection for the wrong item
delivered.

Best Regards,

ᐧ

On Sun, 14 Jun 2020 at 10:33, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> We have a customer who is extremely upset about receiving a totally
> different item from what she ordered.
>
> The customer ordered 3 dolls but 1 of which was wrong.
>
>
> 700241129_2 AZ-50009
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=968356> Kindi
> Kids - Snack Time Friends - 10" Doll - Marsha Mello
>
>
> But the customer received the item below:
>
>
> This is a birthday gift and she needs it urgently.
>
> Please check and do the needful. The customer already filed a complaint to
> consumer rights.
>
> Awaiting your response. Thank you
>
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>