Subject: RE: SO#100138890 - AWB# 70795205
From: "DXB CS" <[email-masked]>
To: "'Anas nazzal'" <[email-masked]>
Cc: "'Zubair Wahid'" <[email-masked]>, "'KSA Lastmile'" <[email-masked]>, "'customer care'" <[email-masked]>
Date: Sun, 14 Jun 2020 11:32:23 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ansa,

We do not have update for subject shipment .

Checking with concern team ,

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

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From: Anas nazzal [mailto:[email-masked]] 
Sent: Sunday, June 14, 2020 11:21 AM
To: DXB CS <[email-masked]>
Cc: Zubair Wahid <[email-masked]>; KSA Lastmile <[email-masked]>; customer care <[email-masked]>
Subject: Re: SO#100138890 - AWB# 70795205

Dear Team,

Kindly arrange an urgent delivery to the subject order as he called again to follow up.

Best regards,

Anas Nazzal 

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On Fri, Jun 12, 2020 at 12:01 PM Mary Anne Agapito <[email-masked] <mailto:[email-masked]> > wrote:

Hi Zubair,

Please disregard the previous email. Apologies, I have overlooked the tracker.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznkXELDgqGC7UNiUvHsQ8-soIM&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

On Fri, Jun 12, 2020 at 11:20 AM Mary Anne Agapito <[email-masked] <mailto:[email-masked]> > wrote:

Hi Zubair,

This shipment didn't move since April 26.

There are 7 items in RIY warehouse, the customer refused GC or refund, he wants the item as it is a gift.

SKU: KSA-JUM-HS01-COMP-NK-RD+LG-RED-CS

 

To rectify the issue, new order was created. Please ship it to another courier, the customer doesn't want Naqel again.

600892222 

 

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznkXELDgqGC7UNiUvHsQ8-soIM&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

On Tue, Jun 9, 2020 at 11:48 AM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

Please contact Naqel and advise with updates as the customer keeps following up.

This has been shipped since April 26th and has no updates since it was picked up.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMhmuxsJyUg6GwuPv5ClP4pU&disp=emb&realattid=ii_1562a22ad936cd8e> 

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