Subject: RE: Missing Items - SO# 100138130_1 - AWB# 604212074000
From: "DXB CS" <[email-masked]>
To: "'Mary Anne Agapito'" <[email-masked]>, "'Zubair Wahid'" <[email-masked]>, "'Outbound.fc'" <[email-masked]>, "'Syed Yakoob'" <[email-masked]>, "'Mohit Caleb'" <[email-masked]>
Cc: "'Radwa Ali'" <[email-masked]>, "'Raghu Nalloor \(R3PL\)'" <[email-masked]>, "'Hussain Firoz Miyagamwala'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Azharuddin Kalamuddin \(R3PL\)'" <[email-masked]>
Date: Sun, 14 Jun 2020 11:28:56 +0400
List-Id: <ccteam.mumzworld.com>

Dear Marry ,

Could you please help with Naqel Tracking number ..

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

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From: Mary Anne Agapito [mailto:[email-masked]] 
Sent: Sunday, June 14, 2020 11:10 AM
To: Zubair Wahid <[email-masked]>; Outbound.fc <[email-masked]>; Syed Yakoob <[email-masked]>; Mohit Caleb <[email-masked]>; DXB CS <[email-masked]>
Cc: Radwa Ali <[email-masked]>; Raghu Nalloor (R3PL) <[email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>; customer care <[email-masked]>; Azharuddin Kalamuddin (R3PL) <[email-masked]>
Subject: Re: Missing Items - SO# 100138130_1 - AWB# 604212074000

Hi Team,

@Zubair Wahid <mailto:[email-masked]>   -  as per the customer, she only received 1 out 2 of the item below

100138130_1

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448361> KSA-AIP-219224

Tommee Tippee - Sangenic Tec Cassette Tub - White

2

@Outbound.fc <mailto:[email-masked]>  @Mohit Caleb <mailto:[email-masked]>   - item below is not showing in part picked or part reserved tracker but it was not fulfilled

100138130_2

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1082693> PCG-BF_STB_01

Boreas - Boho Festival Storage Bag

@DXB CS <mailto:[email-masked]>  - items below are missing.  The customer already bought a mattress as she needs it urgently. She is now asking for a refund. 

2 pillows

100138130_2

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=787232> SLN-PLW-BHF-9

Silentnight - Bolster Hollow Fiber Pillow - 23 x 90 cm

1 of the below; 

100138130_2

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=410753> MD-M140B

CHILDHOME - Tipi Cot Bed Mattress Basic Polyester

Please check and advise. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznkXELDgqGC7UNiUvHsQ8-soIM&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

On Fri, Jun 5, 2020 at 7:23 PM Zubair Wahid <[email-masked] <mailto:[email-masked]> > wrote:

@Raghu Nalloor (R3PL) <mailto:[email-masked]>   check if we have this item in inventory, pack it and wait for customers confirmation

On Fri, Jun 5, 2020 at 11:32 AM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi All,

Please check the missing item below as it was shipped from KSA WH.

Missing item - KSA-AIP-219224

 

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMhmuxsJyUg6GwuPv5ClP4pU&disp=emb&realattid=ii_1562a22ad936cd8e>