Subject: Re: FW: Product Inquiry- 600872679 //SKU:TW-59905
From: Mary Anne Agapito <[email-masked]>
To: Catalogue Data <[email-masked]>
Cc: Jeremie Jizmundo <[email-masked]>, customer care <[email-masked]>
Date: Sun, 14 Jun 2020 11:28:36 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please specify on the website that it is type B cartridge to avoid
further confusion as confirmed by the vendor previously.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jun 4, 2020 at 11:55 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> Thank you for the update.
>
> @Returns.fc <[email-masked]>  @Alina D'Souza
> <[email-masked]> @Hyacinth Joyce <[email-masked]> @Denmark A
> <[email-masked]> - please assist
>
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jun 4, 2020 at 9:52 AM Info | Toyworld <[email-masked]>
> wrote:
>
>>
>>
>> Dear Team,
>>
>>
>>
>> We don’t have stock of Type A.
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *P O Box - 85594*
>>
>> *Sharjah, United Arab Emirates*
>>
>> *Tel - +971 6 533 74 18*
>>
>> *Fax - +971 6 533 66 82*
>>
>> *Email **- [email-masked] <[email-masked]>*
>>
>> *           - [email-masked] <[email-masked]>*
>>
>> *www.toyworlduae.com <http://www.toyworlduae.com>*
>>
>>
>>
>>
>>
>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>> *Sent:* Thursday, June 04, 2020 9:30 AM
>> *To:* Info | Toyworld <[email-masked]>
>> *Cc:* Jeremie Jizmundo <[email-masked]>; customer care <
>> [email-masked]>; Returns.fc <[email-masked]>; Alina
>> D'Souza <[email-masked]>
>> *Subject:* Re: FW: Product Inquiry- 600872679 //SKU:TW-59905
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Thank you for your response. Do you have type A?
>>
>>
>>
>> Since there is no clear distinction that it is a type B cartridge, can we
>> return the item and replace it with type A instead? It is not compatible
>> with the pool of the customer.
>>
>>
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Wed, Jun 3, 2020 at 6:18 PM Info | Toyworld <[email-masked]>
>> wrote:
>>
>>
>>
>>
>>
>> *Dear Mary,*
>>
>>
>>
>>
>>
>> This is B cartridge.
>>
>>
>>
>>
>>
>> Regards
>>
>>
>>
>> Suresh paul
>>
>>
>>
>>
>>
>>
>> *P O Box - 85594*
>>
>> *Sharjah, United Arab Emirates*
>>
>> *Tel - +971 6 533 74 18*
>>
>> *Fax - +971 6 533 66 82*
>>
>> *Email **- [email-masked] <[email-masked]>*
>>
>> *           - [email-masked] <[email-masked]>*
>>
>> *www.toyworlduae.com <http://www.toyworlduae.com>*
>>
>>
>>
>>
>>
>> *From:* Mary Anne Agapito [mailto:[email-masked]
>> <[email-masked]>]
>> *Sent:* Wednesday, June 03, 2020 10:12 AM
>> *To:* Info | Toyworld <[email-masked]>
>> *Cc:* Jeremie Jizmundo <[email-masked]>; customer care <
>> [email-masked]>; Returns.fc <[email-masked]>; Alina
>> D'Souza <[email-masked]>
>> *Subject:* Product Inquiry- 600872679 //SKU:TW-59905
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> May we asked what type of filter cartridge is this? Is it a type A or B?
>>
>>
>>
>>
>>
>>
>> Since it's not clear whether it's type A or B, the customer received a
>> type B which is not compatible to her intex pool. Because of this, the
>> customer wants to return it.
>>
>>
>>
>>
>>
>>
>> @Jeremie Jizmundo <[email-masked]> - please assist if PO is
>> needed, it seems it came from the old stock.
>>
>>
>>
>> Please clarify. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>