Subject: RE: SO#100129206_2-70792179
From: "DXB CS" <[email-masked]>
To: "'Hyacinth Joyce'" <[email-masked]>
Cc: "'Radwa Ali'" <[email-masked]>, "'Yaseen Shaqra'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Ronald Gaviola'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'KSA Lastmile'" <[email-masked]>
Date: Sun, 14 Jun 2020 11:27:40 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

System shows shipments are delivered on 9th June .

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Hyacinth Joyce [mailto:[email-masked]] 
Sent: Sunday, June 14, 2020 10:50 AM
To: DXB CS <[email-masked]>
Cc: Radwa Ali <[email-masked]>; Yaseen Shaqra <[email-masked]>; customer care <[email-masked]>; Ronald Gaviola <[email-masked]>; Eugene Mugisa <[email-masked]>; KSA Lastmile <[email-masked]>
Subject: Re: SO#100129206_2-70792179

Hi Team,

 

The customer called again to follow up about the remaining packages undelivered.

The customer is very furious and informed that they will be leaving the country soon. Please arrange delivery Tomorrow otherwise she will raise a formal complaint about the delay.

Thank you.

 

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Tue, 9 Jun 2020 at 13:38, 'DXB CS' via customer care <[email-masked] <mailto:[email-masked]> > wrote:

Dear Radwa,

As you said this is partial delivery 1 is delivered , for pending we will arrange delivery asap. 

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Radwa Ali [mailto: <mailto:[email-masked]> [email-masked]] 
Sent: Tuesday, June 9, 2020 12:57 PM
To: DXB CS < <mailto:[email-masked]> [email-masked]>
Cc: Yaseen Shaqra < <mailto:[email-masked]> [email-masked]>; customer care < <mailto:[email-masked]> [email-masked]>; Ronald Gaviola < <mailto:[email-masked]> [email-masked]>; Eugene Mugisa < <mailto:[email-masked]> [email-masked]>
Subject: Re: SO#100129206_2-70792179

Hi Anita, 

Please advise what is the status here? the customer is following up again as she has received 1 out of 4 boxes.

What's the ETa for the rest of the shipments ?

 

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: Radwa <mailto:[email-masked]> @mumzworld.com  │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f:1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMh> 

 

On Mon, Jun 8, 2020 at 9:54 AM 'DXB CS' via customer care <[email-masked] <mailto:[email-masked]> > wrote:

Dear Yaseen,

We will arrange delivery asap. 

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Yaseen Shaqra [mailto: <mailto:[email-masked]> [email-masked]] 
Sent: Monday, June 8, 2020 9:43 AM
To: DXB CS < <mailto:[email-masked]> [email-masked]>
Cc: customer care < <mailto:[email-masked]> [email-masked]>; Ronald Gaviola < <mailto:[email-masked]> [email-masked]>; Eugene Mugisa < <mailto:[email-masked]> [email-masked]>
Subject: SO#100129206_2-70792179

Hi Team,

Please arrange the delivery at the soonest, the customer is upset because of the delay 

Brooke Gregory
323 Al Hamra Oasis Village Compound
Riyadh 

966568619353 

 

-- 

Best Regards,

Yaseen Shaqra

Customer Care Representative
p:  +971 4 4339455│ e: yaseen.s <mailto:[email-masked]> @mumzworld.com  │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE