Subject: Re: SO#100138890 - AWB# 70795205
From: Anas nazzal <[email-masked]>
To: DXB CS <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>
Date: Sun, 14 Jun 2020 11:21:27 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly arrange an urgent delivery to the subject order as he called again
to follow up.

Best regards,
Anas Nazzal

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On Fri, Jun 12, 2020 at 12:01 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Zubair,
>
> Please disregard the previous email. Apologies, I have overlooked the
> tracker.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Fri, Jun 12, 2020 at 11:20 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Zubair,
>>
>> This shipment didn't move since April 26.
>>
>> There are 7 items in RIY warehouse, the customer refused GC or refund, he
>> wants the item as it is a gift.
>>
>> SKU: KSA-JUM-HS01-COMP-NK-RD+LG-RED-CS
>>
>>
>> To rectify the issue, new order was created. Please ship it to another
>> courier, the customer doesn't want Naqel again.
>> 600892222
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Tue, Jun 9, 2020 at 11:48 AM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi Team,
>>> Please contact Naqel and advise with updates as the customer keeps
>>> following up.
>>> This has been shipped since April 26th and has no updates since it was
>>> picked up.
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>
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