Subject: Re: order# 100146020
From: "Asad ." <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Moataz Salah El Din <[email-masked]>, Ronald Gaviola <[email-masked]>, Naib Khan <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Mostafa saad <[email-masked]>, Returns.fc <[email-masked]>, Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Sun, 14 Jun 2020 06:59:42 +0000
List-Id: <ccteam.mumzworld.com>

What does the tracking says?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Denmark A <[email-masked]>
Date: Sunday, 14 June 2020 at 10:49 AM
To: "Asad ." <[email-masked]>
Cc: Moataz Salah El Din <[email-masked]>, Ronald Gaviola <[email-masked]>, Naib Khan <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Mostafa saad <[email-masked]>, "Returns.fc" <[email-masked]>, Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Subject: Re: order# 100146020

Dear Asad,

It is already communicated by ronald with the DHL team and still waiting an update for the last mile team.

@Ronald Gaviola<mailto:[email-masked]> Please assist thank you.

Regards,

On Sun, Jun 14, 2020 at 10:40 AM Asad . <[email-masked]<mailto:[email-masked]>> wrote:
Denmark, what is the update here?

If its already back in UAE then lets give customer his refund and ensure once the parcel comes back we don’t end up refunding customer twice.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Moataz Salah El Din <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 14 June 2020 at 8:31 AM
To: "Asad ." <[email-masked]<mailto:[email-masked]>>
Cc: Denmark A <[email-masked]<mailto:[email-masked]>>, Ronald Gaviola <[email-masked]<mailto:[email-masked]>>, Naib Khan <[email-masked]<mailto:[email-masked]>>, Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>>, Mostafa saad <[email-masked]<mailto:[email-masked]>>, "Returns.fc" <[email-masked]<mailto:[email-masked]>>, Pavankumar A <[email-masked]<mailto:[email-masked]>>, Eugene Mugisa <[email-masked]<mailto:[email-masked]>>, Ekta Jesswani <[email-masked]<mailto:[email-masked]>>, Amir Julkarnain <[email-masked]<mailto:[email-masked]>>, customer care <[email-masked]<mailto:[email-masked]>>
Subject: Re: order# 100146020

Dear Asad,
The customer is in KSA, He asked his relevant to come to the office.
The customer wants to receive the items or get a full refund.

On Sat, 13 Jun 2020 at 10:52, Asad . <[email-masked]<mailto:[email-masked]>> wrote:
Denmark, You answer doesn’t solve the problem! If its not arrived then when will it arrive? What do we say to the customers?

Please always ensure we give information which solves customers problem or set clear expectations.

The best answer here would have been……

The items is not received back yet, I have checked with DHL it will arrive back on X date. Please advise if customers wants a delivery in UAE? If so we can arrange it.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 13 June 2020 at 8:26 AM
To: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Cc: Naib Khan <[email-masked]<mailto:[email-masked]>>, Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>>, Mostafa saad <[email-masked]<mailto:[email-masked]>>, "Returns.fc" <[email-masked]<mailto:[email-masked]>>, Pavankumar A <[email-masked]<mailto:[email-masked]>>, Moataz Salah El Din <[email-masked]<mailto:[email-masked]>>, Eugene Mugisa <[email-masked]<mailto:[email-masked]>>, Ekta Jesswani <[email-masked]<mailto:[email-masked]>>, Amir Julkarnain <[email-masked]<mailto:[email-masked]>>, customer care <[email-masked]<mailto:[email-masked]>>, "Asad ." <[email-masked]<mailto:[email-masked]>>
Subject: Re: order# 100146020

Hi Team,

Upon checking the tracker, the package is still not yet received here at the warehouse.

Regards,
Den mark

On Thu, Jun 11, 2020 at 11:38 PM Asad . <[email-masked]<mailto:[email-masked]>> wrote:
Okay, Where is the shipment now?

Moataz, if the customer is in Dubai than does he want his delivery here?

Team please communicate fast and get this sorted for the customer.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Naib Khan <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 11 June 2020 at 8:57 PM
To: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>, Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>>
Cc: Mostafa saad <[email-masked]<mailto:[email-masked]>>, "Returns.fc" <[email-masked]<mailto:[email-masked]>>, Denmark A <[email-masked]<mailto:[email-masked]>>, "Asad ." <[email-masked]<mailto:[email-masked]>>, Pavankumar A <[email-masked]<mailto:[email-masked]>>, Moataz Salah El Din <[email-masked]<mailto:[email-masked]>>, Eugene Mugisa <[email-masked]<mailto:[email-masked]>>, Ekta Jesswani <[email-masked]<mailto:[email-masked]>>, Amir Julkarnain <[email-masked]<mailto:[email-masked]>>, customer care <[email-masked]<mailto:[email-masked]>>
Subject: Re: order# 100146020

Hi Asad,

After investigate due to provide the late ID of the customer shipment returned.

Regards.
Naib

On Thu, 11 Jun 2020 at 21:33, Naib Khan <[email-masked]<mailto:[email-masked]>> wrote:
+Mark Anthony Laraga<mailto:[email-masked]>

Please share your feedback if you received the shipment as per DHL return to over facility.

Regards.
Naib

On Thu, 11 Jun 2020 at 17:56, Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
+Denmark A<mailto:[email-masked]>

Please assist and confirm if you received this package from DHL. Return location is dubai. We need to reship urgently

Regards,
Ronald

On Thu, Jun 11, 2020 at 4:53 PM Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:
Hello Asad

It's related to KSA

@Ronald Gaviola<mailto:[email-masked]> @Pavankumar A<mailto:[email-masked]>  Please check

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Thu, Jun 11, 2020 at 4:51 PM Asad . <[email-masked]<mailto:[email-masked]>> wrote:
Eugene, Mostafa, Naib – Can 1 of you look into this right now?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Moataz Salah El Din <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 11 June 2020 at 4:30 PM
To: "Asad ." <[email-masked]<mailto:[email-masked]>>, Eugene Mugisa <[email-masked]<mailto:[email-masked]>>, Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Cc: Ekta Jesswani <[email-masked]<mailto:[email-masked]>>, Amir Julkarnain <[email-masked]<mailto:[email-masked]>>, customer care <[email-masked]<mailto:[email-masked]>>
Subject: order# 100146020

Dear Asad,
The customer of the subject order came to the office and asked about his order. by checking DHL AWB# 1384877561 it's RTO.
The customer requesting to deliver the shipments ASAP and change the address to below address:

Flat #6 - Buildin 6 - Albasateen St. - Albasateen Dist near fitness time, Jeddah

--
Best regards,
Moataz Salah El-Din
Customer Care Representative
p:  +971 (0)4 4339455 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

--
Best regards,
Moataz Salah El-Din
Customer Care Representative
p:  +971 (0)4 4339455 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE