Subject: Re: Missing Items - 600777540// awb: 290083947235
From: Mary Anne Agapito <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Sun, 14 Jun 2020 10:58:01 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Is the shipment has already been returned?

Please create the CRA asap, the order was placed since March and the
customer is extremely upset.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Jun 9, 2020 at 3:47 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Team,
>
> The customer called again to follow up. The courier informed that
> shipment is returned
>
> Please check and update CRA ASAP.
>
> Thank you.
>
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 7 Jun 2020 at 18:11, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mariya,
>>
>> Thank you for the update.
>>
>> @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor (R3PL)
>> <[email-masked]> - please confirm if the above items have
>> been received. Please create the CRA.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Jun 7, 2020 at 2:33 PM Mariya Christy <[email-masked]>
>> wrote:
>>
>>> *Dear Mary,*
>>>
>>>
>>>
>>> Please take a note that the shipment under *AWB#171083947257* already
>>> returned to your KSA facility.
>>>
>>>
>>>
>>>
>>>
>>> *No*
>>>
>>> *Barcode*
>>>
>>> *Scan Time*
>>>
>>> *Scan*
>>>
>>> *Received By*
>>>
>>> 1
>>>
>>> *171083947257*
>>>
>>> 23/05/2020 15:24
>>>
>>> Returned
>>>
>>> HAMZA
>>>
>>> 2
>>>
>>> *171083947268*
>>>
>>> 26/04/2020 00:21
>>>
>>> Delivered
>>>
>>> najla
>>>
>>> 3
>>>
>>> *171083947246*
>>>
>>> 26/04/2020 00:21
>>>
>>> Delivered
>>>
>>> najla
>>>
>>> 4
>>>
>>> *290083947235*
>>>
>>> 26/04/2020 00:21
>>>
>>> Delivered
>>>
>>> najla
>>>
>>>
>>>
>>>
>>>
>>> Thanks & Regards,
>>>
>>> *MARIYA CHRISTY*
>>>
>>> CS Key Accounts Agent
>>> Customer Service Dept.
>>> Dubai - United Arab Emirates
>>>
>>> T
>>>
>>> +971 4 606 9099
>>>
>>>  EXT
>>>
>>>   4032
>>>
>>> M
>>>
>>> +971 58 954 7017
>>>
>>>  F
>>>
>>> +971 4 235 1166
>>>
>>> E
>>>
>>> [email-masked] <[email-masked]>
>>>
>>> <http://www.smsaexpress.com/>
>>>
>>> <https://www.iso.org/home.html>
>>>
>>> <https://www.tapaonline.org/>
>>>
>>> <https://www.ticsi.org/>
>>>
>>> <https://sa.greatplacetowork.com/en/>
>>>
>>> <http://www.facebook.com/SMSAExpress>
>>>
>>>  <http://twitter.com/SMSAExpress>
>>>
>>> <http://www.instagram.com/SMSAExpress>
>>>
>>> <https://www.linkedin.com/company/smsaexpress/>
>>>
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>>> printing this email]
>>>
>>>
>>>
>>> This e-mail contains confidential information or information belonging
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>>>
>>>
>>>
>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>> *Sent:* Sunday, 07 June, 2020 1:42 PM
>>> *To:* Mariya Christy
>>> *Cc:* customer care; Eugene Mugisa; Hussain Firoz Miyagamwala
>>> *Subject:* Missing Items - 600777540// awb: 290083947235
>>>
>>>
>>>
>>> Hi Mariya,
>>>
>>>
>>>
>>> As per the customer, the below are missing items and she only received 3
>>> boxes out of 4 boxes.
>>>
>>>
>>>
>>>
>>>
>>>
>>> 600777540
>>>
>>> TT-24600-C
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=490179>
>>>
>>> PJ Masks - Dress Up Set Catboy - Blue
>>>
>>>
>>> 600777540
>>>
>>> TT-21301
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=693194>
>>>
>>> PJMASKS - Coloring and Activity Backpack
>>>
>>>
>>>
>>>
>>> 600777540
>>>
>>> BBL-30100929
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1108697>
>>>
>>> Water Wipes - Sensitive Facial Wipes 25's
>>>
>>>
>>>
>>> 600777540
>>>
>>> SMG-Z028012170-4-5
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=455062>
>>>
>>> Zoggs - Deep Sea Bobin Swim Jacket - Blue, 4-5Y
>>>
>>>
>>> 600777540
>>>
>>> BNDL-TC-B-Y10872-2
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=622074>
>>>
>>> Mickey Mouse 3-in-1 Potty Training + Soft Potty Ring
>>>
>>>
>>>
>>> Kindly check and advise. Thank you
>>>
>>>
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>