Subject: Re: SO#100129206_2-70792179
From: Hyacinth Joyce <[email-masked]>
To: DXB CS <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, KSA Lastmile <[email-masked]>
Date: Sun, 14 Jun 2020 10:49:45 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer called again to follow up about the remaining packages
undelivered.

The customer is very furious and informed that they will be leaving the
country soon. Please arrange delivery Tomorrow otherwise she will raise a
formal complaint about the delay.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, 9 Jun 2020 at 13:38, 'DXB CS' via customer care <
[email-masked]> wrote:

> Dear Radwa,
>
>
>
> As you said this is partial delivery 1 is delivered , for pending we will
> arrange delivery asap.
>
>
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Radwa Ali [mailto:[email-masked]]
> *Sent:* Tuesday, June 9, 2020 12:57 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Yaseen Shaqra <[email-masked]>; customer care <
> [email-masked]>; Ronald Gaviola <[email-masked]>; Eugene
> Mugisa <[email-masked]>
> *Subject:* Re: SO#100129206_2-70792179
>
>
>
> Hi Anita,
>
>
>
> Please advise what is the status here? the customer is following up again
> as she has received 1 out of 4 boxes.
>
> What's the ETa for the rest of the shipments ?
>
>
>
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Jun 8, 2020 at 9:54 AM 'DXB CS' via customer care <
> [email-masked]> wrote:
>
> Dear Yaseen,
>
>
>
> We will arrange delivery asap.
>
>
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Yaseen Shaqra [mailto:[email-masked]]
> *Sent:* Monday, June 8, 2020 9:43 AM
> *To:* DXB CS <[email-masked]>
> *Cc:* customer care <[email-masked]>; Ronald Gaviola <
> [email-masked]>; Eugene Mugisa <[email-masked]>
> *Subject:* SO#100129206_2-70792179
>
>
>
> Hi Team,
>
>
>
> Please arrange the delivery at the soonest, the customer is upset
> because of the delay
>
>
>
> Brooke Gregory
> 323 Al Hamra Oasis Village Compound
> Riyadh
>
> 966568619353
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>