Subject: Re: order# 100146020
From: Denmark A <[email-masked]>
To: "Asad ." <[email-masked]>
Cc: Moataz Salah El Din <[email-masked]>, Ronald Gaviola <[email-masked]>, Naib Khan <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Mostafa saad <[email-masked]>, "Returns.fc" <[email-masked]>, Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Sun, 14 Jun 2020 10:42:57 +0400
List-Id: <ccteam.mumzworld.com>

Dear Asad,

It is already communicated by ronald with the DHL team and still waiting an
update for the last mile team.

@Ronald Gaviola <[email-masked]> Please assist thank you.

Regards,

On Sun, Jun 14, 2020 at 10:40 AM Asad . <[email-masked]> wrote:

> Denmark, what is the update here?
>
>
>
> If its already back in UAE then lets give customer his refund and ensure
> once the parcel comes back we don’t end up refunding customer twice.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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> *From: *Moataz Salah El Din <[email-masked]>
> *Date: *Sunday, 14 June 2020 at 8:31 AM
> *To: *"Asad ." <[email-masked]>
> *Cc: *Denmark A <[email-masked]>, Ronald Gaviola <
> [email-masked]>, Naib Khan <[email-masked]>, Mark Anthony
> Laraga <[email-masked]>, Mostafa saad <[email-masked]>,
> "Returns.fc" <[email-masked]>, Pavankumar A <
> [email-masked]>, Eugene Mugisa <[email-masked]>, Ekta
> Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>,
> customer care <[email-masked]>
> *Subject: *Re: order# 100146020
>
>
>
> Dear Asad,
>
> The customer is in KSA, He asked his relevant to come to the office.
>
> The customer wants to receive the items or get a full refund.
>
>
>
> On Sat, 13 Jun 2020 at 10:52, Asad . <[email-masked]> wrote:
>
> Denmark, You answer doesn’t solve the problem! If its not arrived then
> when will it arrive? What do we say to the customers?
>
>
>
> Please always ensure we give information which solves customers problem or
> set clear expectations.
>
>
>
> The best answer here would have been……
>
>
>
> The items is not received back yet, I have checked with DHL it will arrive
> back on X date. Please advise if customers wants a delivery in UAE? If so
> we can arrange it.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
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> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
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>
>
> *From: *Denmark A <[email-masked]>
> *Date: *Saturday, 13 June 2020 at 8:26 AM
> *To: *Ronald Gaviola <[email-masked]>
> *Cc: *Naib Khan <[email-masked]>, Mark Anthony Laraga <
> [email-masked]>, Mostafa saad <[email-masked]>,
> "Returns.fc" <[email-masked]>, Pavankumar A <
> [email-masked]>, Moataz Salah El Din <[email-masked]>,
> Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>,
> Amir Julkarnain <[email-masked]>, customer care <
> [email-masked]>, "Asad ." <[email-masked]>
> *Subject: *Re: order# 100146020
>
>
>
> Hi Team,
>
>
>
> Upon checking the tracker, the package is still not yet received here at
> the warehouse.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, Jun 11, 2020 at 11:38 PM Asad . <[email-masked]> wrote:
>
> Okay, Where is the shipment now?
>
>
>
> Moataz, if the customer is in Dubai than does he want his delivery here?
>
>
>
> Team please communicate fast and get this sorted for the customer.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
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> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
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>
>
> *From: *Naib Khan <[email-masked]>
> *Date: *Thursday, 11 June 2020 at 8:57 PM
> *To: *Ronald Gaviola <[email-masked]>, Mark Anthony Laraga <
> [email-masked]>
> *Cc: *Mostafa saad <[email-masked]>, "Returns.fc" <
> [email-masked]>, Denmark A <[email-masked]>, "Asad ." <
> [email-masked]>, Pavankumar A <[email-masked]>, Moataz
> Salah El Din <[email-masked]>, Eugene Mugisa <[email-masked]>,
> Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>,
> customer care <[email-masked]>
> *Subject: *Re: order# 100146020
>
>
>
> Hi Asad,
>
>
>
> After investigate due to provide the late ID of the customer shipment
> returned.
>
>
>
>
>
> Regards.
>
> Naib
>
>
>
>
>
> On Thu, 11 Jun 2020 at 21:33, Naib Khan <[email-masked]> wrote:
>
> +Mark Anthony Laraga <[email-masked]>
>
>
>
> Please share your feedback if you received the shipment as per DHL
> return to over facility.
>
>
>
> Regards.
>
> Naib
>
>
>
>
>
> On Thu, 11 Jun 2020 at 17:56, Ronald Gaviola <[email-masked]> wrote:
>
> +Denmark A <[email-masked]>
>
>
>
> Please assist and confirm if you received this package from DHL. Return
> location is dubai. We need to reship urgently
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Thu, Jun 11, 2020 at 4:53 PM Mostafa saad <[email-masked]>
> wrote:
>
> Hello Asad
>
>
>
> It's related to KSA
>
>
>
>
>
> @Ronald Gaviola <[email-masked]> @Pavankumar A
> <[email-masked]>  Please check
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
>
>
> On Thu, Jun 11, 2020 at 4:51 PM Asad . <[email-masked]> wrote:
>
> Eugene, Mostafa, Naib – Can 1 of you look into this right now?
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
>
>
> *From: *Moataz Salah El Din <[email-masked]>
> *Date: *Thursday, 11 June 2020 at 4:30 PM
> *To: *"Asad ." <[email-masked]>, Eugene Mugisa <[email-masked]>,
> Ronald Gaviola <[email-masked]>
> *Cc: *Ekta Jesswani <[email-masked]>, Amir Julkarnain <
> [email-masked]>, customer care <[email-masked]>
> *Subject: *order# 100146020
>
>
>
> Dear Asad,
>
> The customer of the subject order came to the office and asked about his
> order. by checking DHL AWB# *1384877561 *it's RTO.
>
> The customer requesting to deliver the shipments ASAP and change the
> address to below address:
>
>
>
> *Flat #6 - Buildin 6 - Albasateen St. - Albasateen Dist near fitness time,
> Jeddah*
>
>
>
> --
>
> *Best regards,*
>
> *Moataz Salah El-Din*
> Customer Care Representative
> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
> --
>
> *Best regards,*
>
> *Moataz Salah El-Din*
> Customer Care Representative
> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>