Subject: RE: SO#100148310 || BarqExpress::6346548886 || MCI Urgent
From: Mahmoud Omar <[email-masked]>
To: Amani Bani Odeh <[email-masked]>
Cc: KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Sun, 14 Jun 2020 06:42:34 +0000
List-Id: <ccteam.mumzworld.com>

Hi ,

PFA a WhatSapp message from the client for your information .

Regards ,

From: Amani Bani Odeh [mailto:[email-masked]]
Sent: Sunday, June 14, 2020 8:28 AM
To: Mahmoud Omar
Cc: KSA Lastmile; customer care; Hussain Firoz Miyagamwala
Subject: Re: SO#100148310 || BarqExpress::6346548886 || MCI Urgent

Dear Mahmoud,

The customer claims she didn't receive it.   will be waiting for your update.

Thanks,
Amani

On Sat, Jun 13, 2020 at 1:50 PM Mahmoud Omar <[email-masked]<mailto:[email-masked]>> wrote:
Dear Amani ,

Shipment has been delivered since 22 days !! , any way we will try to get POD .

Regards ,

From: Amani Bani Odeh [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Saturday, June 13, 2020 1:25 PM
To: Mahmoud Omar
Cc: KSA Lastmile; customer care; Hussain Firoz Miyagamwala
Subject: Re: SO#100148310 || BarqExpress::6346548886 || MCI Urgent

Dear Mahmoud,

Please share the POD as the customer said she didn't receive it.

On Sat, Jun 13, 2020 at 1:23 PM Amani Bani Odeh <[email-masked]<mailto:[email-masked]>> wrote:

Thank you, Mahmoud .

On Sat, Jun 13, 2020 at 1:14 PM Mahmoud Omar <[email-masked]<mailto:[email-masked]>> wrote:
Shipment has been delivered .

Regards ,

From: Amani Bani Odeh [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Saturday, June 13, 2020 9:52 AM
To: Mahmoud Omar; KSA Lastmile
Cc: customer care; Hussain Firoz Miyagamwala
Subject: Re: SO#100148310 || BarqExpress::6346548886 || MCI Urgent

Dears,

We need an update on that asap this is MCI case can't wait.

Thanks,
Amani

On Fri, Jun 12, 2020 at 11:30 AM Amani Bani Odeh <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mahmoud,

Please confirm if the shipment was delivered to the customer as she said she didn't receive it and she refused it.

Hussian,
Please confirm if this has been retired back and raise CRA if it is to proceed with refund.

Thanks,
Amani