Subject: RE: 700209686 - RE: BABYZEN - contact
From: Mylyn Vega <[email-masked]>
To: Amir Julkarnain <[email-masked]>, Hyacinth Joyce <[email-masked]>
Cc: Denmark A <[email-masked]>, customer care <[email-masked]>, Umang Mehrotra <[email-masked]>, "[email-masked]" <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Sun, 14 Jun 2020 06:41:03 +0000
List-Id: <ccteam.mumzworld.com>

Good Morning Amir.

Thanks for the reply. Please note that we will be giving new Mamaroo Base as replacement.

Wish you good day.

Kind regards,

Mylyn Vega
Sales Coordinator

UAE weekend: Friday and Saturday

MYLYN VEGA
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212

[email-masked]  •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
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From: Amir Julkarnain <[email-masked]>
Sent: Saturday, June 13, 2020 8:27 AM
To: Mylyn Vega <[email-masked]>; Hyacinth Joyce <[email-masked]>
Cc: Denmark A <[email-masked]>; customer care <[email-masked]>; Umang Mehrotra <[email-masked]>; [email-masked]; Kenneth Nwaso <[email-masked]>
Subject: Re: 700209686 - RE: BABYZEN - contact

@Mylyn Vega<mailto:[email-masked]> , Thank you for your update.

@Hyacinth Joyce<mailto:[email-masked]> , please assist in notifying the customer that the repaired item will be in our warehouse by Sunday.

Best Regards

On Thu, 11 Jun 2020 at 09:21, Mylyn Vega <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark / Umang,

Good Morning.

Awaiting for reply since customer is making follow ups.

@customer care<mailto:[email-masked]> /  @Amir Julkarnain<mailto:[email-masked]> – please contact your customer and update her for the delivery date.

Have a great day ahead and stay safe.

Thank you and best regards,

Mylyn Vega
Sales Coordinator

UAE weekend: Friday and Saturday

MYLYN VEGA
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]>  •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Mylyn Vega
Sent: Wednesday, June 10, 2020 11:52 AM
To: Denmark A <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: 700209686 - RE: BABYZEN - contact

Hi Denmark,

Good day.

We will be giving FOC Babyzen Armrest for this Mumzworld customer.

Thanks to arrange collection at our warehouse and deliver to said customer.
@customer care<mailto:[email-masked]> /  @Amir Julkarnain<mailto:[email-masked]> – please contact your customer and update her for the delivery.

Have a great day and stay safe.

Thank you and best regards,

Mylyn Vega
Sales Coordinator

UAE weekend: Friday and Saturday

MYLYN VEGA
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]>  •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Mada Alyousefi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 9, 2020 11:07 PM
To: [email-masked]<mailto:[email-masked]>; Mylyn Vega <[email-masked]<mailto:[email-masked]>>
Cc: 3zoze ~ <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: BABYZEN - contact

Hello
Good evening/ morning
Please check my issue and arrange collection for my Yoyo stroller
You Can see my problem below

Best regards
Mada 🌹

Begin forwarded message:
From: Mylyn Vega <[email-masked]<mailto:[email-masked]>>
Date: June 9, 2020 at 2:19:49 PM GMT+3
To: Mada Alyousefi <[email-masked]<mailto:[email-masked]>>
Cc: Abdulaziz Saud <[email-masked]<mailto:[email-masked]>>
Subject: RE:  BABYZEN - contact

Hi Mada,

We will be giving you free arm rest for the replacement for your Babyzen YOYO+ (see below encircled in red):

Kindly arrange collection from your side or ask Mumzworld for assistance.

Please let us know if there is anything else that I can help you with.

Thank you and best regards,

Mylyn Vega
Sales Coordinator

UAE weekend: Friday and Saturday

MYLYN VEGA
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]>  •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Mada Alyousefi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 9, 2020 12:42 PM
To: Mylyn Vega <[email-masked]<mailto:[email-masked]>>
Cc: Abdulaziz Saud <[email-masked]<mailto:[email-masked]>>
Subject: Re: BABYZEN - contact

Dear Mylyn

Find below what you requested..

1. Copy of your receipt
PDF file attached

2. Serial number of your stroller – you may find it underneath the seat.
EN 1888: 2012
Serial Number K10101-01913376

3. Small video of the issues you are experiencing
  Attached

Best Regards

On Sun, Jun 7, 2020 at 1:14 PM Mylyn Vega <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mada,

Good day.

We thank you for your request on after-service for your YOYO+ and we are sorry to hear about your issue with your stroller.

We are the Master Distributor in the Middle East for BABYZEN products.

Grateful if you could send me the below details:

1. Copy of your receipt
2. Serial number of your stroller – you may find it underneath the seat.
3. Small video of the issues you are experiencing

We look forward to hearing from you,

Thank you and best regards,

Mylyn Vega
Sales Coordinator

UAE weekend: Friday and Saturday

MYLYN VEGA
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]>  •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 5, 2020 6:19 AM
To: Mylyn Vega <[email-masked]<mailto:[email-masked]>>
Subject: BABYZEN - contact

Saudi Arabia
Hello good evening/morning
I am writing to you because I purchased my BabyZen Yoyo in December 1, 2019
And I’m wondering I think with the price and the quality comes warranty because I faced in issue with my YOYO
I was folding it and in the process some thing pop up
When I exam in my stroller I found out there’s something broken and I don’t know how and I don’t know why
I think there is a warranty
I Purchased my stroller from
https://saudi.mumzworld.com/
I had paid over 600$ for it
So please help me what can i do now
The invoice in the link below you can check it out
https://drive.google.com/file/d/1j4yeZExZobcKxyrl6G557gb80Rpvjomx/view?usp=drivesdk

Best regards
Mada
Mada alyousefi
[email-masked]<mailto:[email-masked]>

--
Amir Hussain Julkarnain
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE