Subject: RE: Order #600855486 // MD-303108 // SkipHop - Explore & More Follow Bee Crawl Toy // Defective
From: Mylyn Vega <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sun, 14 Jun 2020 06:14:18 +0000
List-Id: <ccteam.mumzworld.com>

Hello Denmark,

Good morning.

We received the said item and it is defective.

We don’t have stocks for this item, we will just issue Credit Note shortly.

Wish you good day.

Kind regards,

Mylyn Vega
Sales Coordinator

UAE weekend: Friday and Saturday

MYLYN VEGA
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212

[email-masked]  •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Denmark A <[email-masked]>
Sent: Tuesday, June 9, 2020 11:31 AM
To: Mylyn Vega <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]>
Subject: Re: Order #600855486 // MD-303108 // SkipHop - Explore & More Follow Bee Crawl Toy // Defective

Dear Mylyn,

Please find the attached Sales Invoice thank you.

Regards,

On Tue, Jun 9, 2020 at 11:28 AM Mylyn Vega <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Good day.

No attached proof of purchase, please make it a habit to always send the complete requirements.

I will be waiting for the proof of purchase. In parallel, please send the item back to our office for inhouse verification.

Once we have the item we will advise accordingly.

Have a great day and stay safe.

Thank you and best regards,

Mylyn Vega
Sales Coordinator

UAE weekend: Friday and Saturday

MYLYN VEGA
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]>  •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 9, 2020 11:17 AM
To: Mylyn Vega <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Order #600855486 // MD-303108 // SkipHop - Explore & More Follow Bee Crawl Toy // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

 Return Reason:doesnt_work_or_defective
Comments :It doesn't move around on the floor as a manual. At first, I thought it had no battery, so I replaced the new one , but it worked because its light and sound were not moving. Also, I found rusty battery sections.

We appreciate your support in this matter, Thank you.

Regards,
Den mark
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