Subject: Re: Esnad::31013000040867 || SO#700237587 || Urgent
From: Amani Bani Odeh <[email-masked]>
To: Reports Wimo <[email-masked]>
Cc: Wimo Support <[email-masked]>, "mohd.qadir" <[email-masked]>, customer care <[email-masked]>, KSA Lastmile <[email-masked]>
Date: Sun, 14 Jun 2020 08:31:56 +0300
List-Id: <ccteam.mumzworld.com>

Hi Naveed,

Kind reminder. Please confirm how many packages in the shipment as the
customer only recover one.

Thanks,
Amani

On Sat, Jun 13, 2020 at 11:19 AM Amani Bani Odeh <[email-masked]>
wrote:

> Hi Naveed,,
>
> Please confirm how many packaged did you deliver for this shipment . as
> confirmed with the customer now one item still not delivered Intex -
> Fishing Fun Play Center
>
> Thanks,
> Amani
>
> On Sat, Jun 13, 2020 at 10:53 AM Reports Wimo <[email-masked]> wrote:
>
>> Dear Amani,
>>
>> The shipment was not delivered by Esnad.
>> Please note the below screenshot from our back office.
>>
>>
>>
>> *Naveed Hussain – *Customer Happiness Executive
>>
>>
>> *T: *+971-45868789* M:* +971-58 3059811
>> *@:* [email-masked] *W*: www.wimoapp.com
>> *A:* https://goo.gl/maps/jAXHsETNka79GCxXA
>>
>>
>> On Sat, Jun 13, 2020 at 11:30 AM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>>>
>>> Please share the POD as the same is not updated on the shipment tracking
>>> .
>>>
>>>
>>> Thanks,
>>> Amani
>>>
>>> On Sat, Jun 13, 2020 at 10:26 AM Reports Wimo <[email-masked]>
>>> wrote:
>>>
>>>> Dear Amani,
>>>>
>>>> The shipment was already delivered on the 3rd of June.
>>>>
>>>> *Naveed Hussain – *Customer Happiness Executive
>>>>
>>>>
>>>> *T: *+971-45868789* M:* +971-58 3059811
>>>> *@:* [email-masked] *W*: www.wimoapp.com
>>>> *A:* https://goo.gl/maps/jAXHsETNka79GCxXA
>>>>
>>>>
>>>> On Sat, Jun 13, 2020 at 9:38 AM Amani Bani Odeh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dears,
>>>>>
>>>>> Please update the customer is saying that she was contacted from the
>>>>> courier and informed that the order is damaged and you won't be able to
>>>>> proceed with the delivery.
>>>>>
>>>>> If this is the case please make sure to return it back.
>>>>>
>>>>> Thanks,
>>>>> Amani
>>>>>
>>>>