Subject: Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
From: Samiya Sheikh <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, "Returns.fc" <[email-masked]>, "Outbound.fc" <[email-masked]>
Cc: Naib Khan <[email-masked]>, Vipin Raj <[email-masked]>, "Asad ." <[email-masked]>, Radwa Ali <[email-masked]>, Taqwa Ali <[email-masked]>, Mostafa saad <[email-masked]>, Omar Ismail <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Sun, 14 Jun 2020 09:21:53 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Kindly update if the correct color is available urgently.

Regards

On Thu, Jun 11, 2020 at 11:31 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> The customer called again, she doesn't want the item to be collected
> without giving her the right item at the same time.
>
> Please helps us resolve the issue once and for all. The customer is about
> to give birth anytime soon.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jun 11, 2020 at 8:14 AM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please note that the customer received the missing part, but it is the
>> wrong color, the customer ordered Purple and gray and she received black
>> and grey
>>
>> Kindly check and advise
>>
>>
>> On Mon, Jun 8, 2020 at 12:19 PM Naib Khan <[email-masked]> wrote:
>>
>>> Asad, this is a missing item, and the system gives me information that
>>> the item handed over to jeebly should I need to push courier to
>>> delivered on priority basis because of its super delay.
>>>
>>>
>>> Regards.
>>> Naib
>>>
>>>
>>> On Mon, 8 Jun 2020 at 12:02, Asad . <[email-masked]> wrote:
>>>
>>>> Naib, Why are we asking Jeebly to update CS team directly? And what
>>>> information did we get from Jeebly? Do you think it was useful?
>>>>
>>>>
>>>>
>>>> You said its collected and they also said its collected. What we need
>>>> is to pickup the phone, talk to Jeebly team for this shipments and get an
>>>> estimated delivery date. Once you have the delivery date inform CS.
>>>>
>>>>
>>>>
>>>> As a learning I see 2 issues … I hope we will learn and fix
>>>>
>>>>
>>>>
>>>>    - Don’t ask unclear questions on the emails
>>>>    - And dont add people on the email for the sake of just  passing
>>>>    the responsibility.
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>> *Asad Pirzada*
>>>> Chief Operations Officer
>>>>
>>>> *M * +971 504 09 5386
>>>> *E* [email-masked]
>>>>
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>> Confidentiality Notice: This e-mail message, including any attachments,
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>>>> sender by reply e-mail and destroy all copies of the original message.
>>>> Please consider the environment before printing this e-mail.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From: *Taiba <[email-masked]>
>>>> *Date: *Monday, 8 June 2020 at 11:39 AM
>>>> *To: *Naib Khan <[email-masked]>, Radwa Ali <[email-masked]>
>>>> *Cc: *Taqwa Ali <[email-masked]>, Mohit Caleb <[email-masked]>,
>>>> Mostafa saad <[email-masked]>, Omar Ismail <[email-masked]>,
>>>> Vipin Raj <[email-masked]>, Mary Anne Agapito <
>>>> [email-masked]>, "Outbound.fc" <[email-masked]>,
>>>> Syed Yakoob <[email-masked]>, Ekta Jesswani <[email-masked]>,
>>>> Amir Julkarnain <[email-masked]>, customer care <
>>>> [email-masked]>, Yaseen Shaqra <[email-masked]>, Asad <
>>>> [email-masked]>, Samiya Sheikh <[email-masked]>, lastmile <
>>>> [email-masked]>, "Returns.fc" <[email-masked]>
>>>> *Subject: *Re: 600854918_2- Missing Double Stroller ||babytrend - Sit
>>>> N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Hi Mostafa,
>>>>
>>>>
>>>>
>>>> Order has not been picked up by Jeebly.
>>>>
>>>>
>>>>
>>>> *Taiba Asghar*
>>>> Key Account Executive
>>>>
>>>>  <http://www.jeebly.com/>
>>>>
>>>>
>>>>
>>>> *JEEBLY LLC*
>>>>
>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>
>>>> Dubai | United Arab Emirates
>>>>
>>>> t: +971 800 533259
>>>>
>>>> m: +971 52 314 8509
>>>>
>>>> e: [email-masked] <[email-masked]>
>>>>
>>>>
>>>>
>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>
>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>> Youtube icon]
>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> ------------------------------
>>>>
>>>> *From:* Naib Khan <[email-masked]>
>>>> *Sent:* Monday, June 8, 2020 12:28 PM
>>>> *To:* Radwa Ali <[email-masked]>; Taiba <[email-masked]>
>>>> *Cc:* Taqwa Ali <[email-masked]>; Mohit Caleb <[email-masked]>;
>>>> Mostafa saad <[email-masked]>; Omar Ismail <[email-masked]>;
>>>> Vipin Raj <[email-masked]>; Mary Anne Agapito <
>>>> [email-masked]>; Outbound.fc <[email-masked]>; Syed
>>>> Yakoob <[email-masked]>; Ekta Jesswani <[email-masked]>; Amir
>>>> Julkarnain <[email-masked]>; customer care <[email-masked]>;
>>>> Yaseen Shaqra <[email-masked]>; Asad <[email-masked]>;
>>>> Samiya Sheikh <[email-masked]>; lastmile <[email-masked]>;
>>>> Returns.fc <[email-masked]>
>>>> *Subject:* Re: 600854918_2- Missing Double Stroller ||babytrend - Sit
>>>> N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>>>>
>>>>
>>>>
>>>> Hi Radwa,
>>>>
>>>>
>>>>
>>>> The order shipped yesterday with Jeebly.
>>>>
>>>>
>>>>
>>>> @Taiba Asghar <[email-masked]> please assist the status of the order AWB
>>>> JB273570 .
>>>>
>>>>
>>>>
>>>> Regards.
>>>>
>>>> Naib
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, 8 Jun 2020 at 10:51, Radwa Ali <[email-masked]> wrote:
>>>>
>>>> Hi All,
>>>>
>>>> Please share shipping details.
>>>>
>>>> Customer is following up. Again.
>>>>
>>>> *Radwa Ali*
>>>>
>>>>
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Jun 7, 2020 at 10:25 AM Taqwa Ali <[email-masked]> wrote:
>>>>
>>>> Dear Team
>>>>
>>>>
>>>>
>>>> Please reship urgently
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>> Taqwa
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Jun 7, 2020 at 9:51 AM Mohit Caleb <[email-masked]> wrote:
>>>>
>>>> Thanks, Omar.
>>>>
>>>> Item has been prepared for Re-Ship.
>>>>
>>>> @Mostafa saad <[email-masked]> - Kindly ship on urgent basis
>>>>
>>>> ᐧ
>>>>
>>>>
>>>>
>>>> On Sun, Jun 7, 2020 at 9:47 AM Omar Ismail <[email-masked]> wrote:
>>>>
>>>> Hi Mohit,
>>>>
>>>>
>>>>
>>>> Item found and handed over to Vipin.
>>>>
>>>>
>>>>
>>>> @Vipin Raj <[email-masked]> , Please proceed
>>>>
>>>>
>>>>
>>>> *Thanks,*
>>>>
>>>>
>>>>
>>>> *Omar Ismail | Mumzworld Services*
>>>>
>>>> *Email**: [email-masked] <[email-masked]>*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, Jun 6, 2020 at 7:54 PM Mohit Caleb <[email-masked]> wrote:
>>>>
>>>> Hello Mary,
>>>>
>>>> To solve this issue we must know how many packages customer has
>>>> received as this was packed into two packages.
>>>> @Mostafa saad <[email-masked]> - Please check how many
>>>> packages were sent from our end,
>>>>
>>>> @Omar Ismail <[email-masked]> - Could you please check our stocks
>>>> if all bundles are intact
>>>>
>>>> ᐧ
>>>>
>>>>
>>>>
>>>> On Fri, Jun 5, 2020 at 5:06 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> May we have an update on this case, please?
>>>>
>>>>
>>>>
>>>> The customer is on the line again and very upset that up until now she
>>>> didn't receive the missing items.
>>>>
>>>>
>>>>
>>>> We need an urgent update, please respond.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Jun 4, 2020 at 10:02 AM <[email-masked]> wrote:
>>>>
>>>> Hi @Mohit Caleb <[email-masked]> @Mostafa saad
>>>> <[email-masked]> and @Umang Mehrotra <[email-masked]>,
>>>>
>>>> The customer has been following up non stop and we have sent multiple
>>>> emails.
>>>>
>>>> She received 1 out of 2 boxes and this item is 999.00 AED.
>>>>
>>>> Please provide a solution, Did we locate the item or should we create a
>>>> new order and the item is lost ?
>>>>
>>>> @Veronique Bachmann <[email-masked]> @[email-masked]
>>>> <[email-masked]> @Amir Julkarnain <[email-masked]>,
>>>>
>>>> Please check this as we have been escalating since the 26th of May for
>>>> an item that is shipped and delivered in UAE.
>>>>
>>>> We need an answer. this is Urgent and the customer is fed up with
>>>> following up.
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Samiya Sheikh <[email-masked]>
>>>> *Sent:* Wednesday, June 3, 2020 12:09 PM
>>>> *To:* Mostafa saad <[email-masked]>; Mohit Caleb <
>>>> [email-masked]>; lastmile <[email-masked]>; Outbound.fc <
>>>> [email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Yaseen Shaqra <
>>>> [email-masked]>
>>>> *Subject:* Re: 600854918_2- Missing Double Stroller ||babytrend - Sit
>>>> N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>>>>
>>>>
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> @Mostafa saad <[email-masked]> @Mohit Caleb
>>>> <[email-masked]> @lastmile <[email-masked]> the customer
>>>> cannot wait anymore.  please update asap.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> On Wed, Jun 3, 2020 at 12:04 PM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Mostafa and Mohit,
>>>>
>>>>
>>>>
>>>> Kindly update urgently asap.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> On Mon, Jun 1, 2020 at 1:47 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Mostafa and Mohit,
>>>>
>>>>
>>>>
>>>> Please check and update us, the customer is following up again
>>>>
>>>>
>>>>
>>>> On Wed, May 27, 2020 at 5:45 PM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear Mostafa,
>>>>
>>>> @Outbound.fc <[email-masked]>
>>>>
>>>> Please check this order asap as the customer is following it up
>>>>
>>>> Thanks!
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, May 27, 2020 at 9:50 AM Mari Ibasan (CW.Accounts) <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear Team,
>>>>
>>>>
>>>>
>>>> Please find attached proof of delivery signed and sealed by your
>>>> warehouse team. It is 2 boxes and bundled together, not separated. Cannot
>>>> be missed. We suggest you to check from your warehouse.
>>>>
>>>>
>>>>
>>>> ALL THE BUNDLE WE ARE DELIVERING TO YOUR WAREHOUSE IS HIGHIGHTED FOR
>>>> YOU TO KNOW THAT IS BUNDLED ITEM.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Michaela Manibo <[email-masked]>
>>>> *Sent:* Tuesday, May 26, 2020 6:57 PM
>>>> *To:* [email-masked]; [email-masked]; Mari Ibasan
>>>> (CW.Accounts) <[email-masked]>; Hamid Reza <
>>>> [email-masked]>; Account <[email-masked]>;
>>>> [email-masked]
>>>> *Cc:* customer care <[email-masked]>; lastmile <
>>>> [email-masked]>; Karthik Sankar <[email-masked]>
>>>> *Subject:* Re: 600854918_2- Missing Double Stroller ||babytrend - Sit
>>>> N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>>>>
>>>>
>>>>
>>>> Team,
>>>>
>>>>
>>>> POMUMZ_DXB195058
>>>>
>>>>   Please check as the customer has not received the stroller.   As per
>>>> customer,
>>>>
>>>> BNDL-SS76715+CS31715
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405>
>>>>
>>>> SitNStand Double Stroller +Flex-Loc Infant Car Seat - Elixer
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Regarding this item” babytrend - Sit N Stand Double Stroller +
>>>> Flex-Loc Infant Car Seat - Elixer. I received only Flex-Loc Infant Car Seat
>>>> There is no Double Stroller*
>>>>
>>>> @Karthik Sankar <[email-masked]>  please assist.
>>>>
>>>> Thanks
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, May 26, 2020 at 4:55 PM Tarek El-Far <[email-masked]> wrote:
>>>>
>>>> Hi Michaela
>>>>
>>>>
>>>>
>>>> Please advise the PO number
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> Tarek El-Far
>>>>
>>>> General Manager
>>>>
>>>> TAMA L.L.C.
>>>>
>>>> +971 555 99 1010
>>>>
>>>>
>>>>
>>>> On 26 May 2020, at 16:53, Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>> 
>>>>
>>>> Team,
>>>>
>>>> Please check as the customer has not received the stroller.   As per
>>>> customer,
>>>>
>>>> BNDL-SS76715+CS31715
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405>
>>>>
>>>> SitNStand Double Stroller +Flex-Loc Infant Car Seat - Elixer
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Regarding this item” babytrend - Sit N Stand Double Stroller +
>>>> Flex-Loc Infant Car Seat - Elixer. I received only Flex-Loc Infant Car Seat
>>>> There is no Double Stroller*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Please advise ASAP.
>>>>
>>>> Thanks!
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>> --
>>>> You received this message because you are subscribed to the Google
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>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>> an email to [email-masked].
>>>> To view this discussion on the web visit
>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-_qyAGWXFmSRP5N2c73FrkSSJPQxujzntooZ6p7r%2B_OJQ%40mail.gmail.com
>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-_qyAGWXFmSRP5N2c73FrkSSJPQxujzntooZ6p7r%2B_OJQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>> --
>>>> You received this message because you are subscribed to the Google
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>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>> an email to [email-masked].
>>>> To view this discussion on the web visit
>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/VI1PR02MB3069126873270DD554C892BCA2850%40VI1PR02MB3069.eurprd02.prod.outlook.com
>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/VI1PR02MB3069126873270DD554C892BCA2850%40VI1PR02MB3069.eurprd02.prod.outlook.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>