Subject: Re: Wrong Delivery - 600882533_1// awb: WayPoint::EKENE
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Naib Khan <[email-masked]>
Date: Sun, 14 Jun 2020 09:17:42 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

The customer wants to cancel the order now and asking for a refund.

Please inform us where is the shipment?

Awaiting your response. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jun 14, 2020 at 9:15 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mostafa,
>
> May we have an update on this, please?
>
> The customer is on the line asking for her order.
>
> Please advise, we need an urgent update the customer is extremely furious.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jun 7, 2020 at 12:41 PM Naib Khan <[email-masked]> wrote:
>
>> Hi Mary,
>>
>> Thanks for your assistance.
>>
>> +Mostafa saad <[email-masked]> please arrange collection and
>> delivered t the right customer.
>>
>> Regards.
>> Naib
>>
>>
>> On Sun, 7 Jun 2020 at 12:32, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Naib,
>>>
>>> Another person received the order, whose name is Sara. She called the
>>> customer that her order was incorrectly delivered to her. The driver might
>>> have been confused, the address we have is correct. Both customer have the
>>> same Flat number but different building number.
>>>
>>> Please arrange the collection and deliver it to the rightful owner.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Jun 7, 2020 at 12:23 PM Naib Khan <[email-masked]> wrote:
>>>
>>>> Hi Mary,
>>>>
>>>> Order delivered to the same address which you mention POD attached.
>>>>
>>>>
>>>> Regards.
>>>> Naib
>>>>
>>>>
>>>> On Sun, 7 Jun 2020 at 11:27, Mary Anne Agapito <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> The driver must have been confused about the address, it was delivered
>>>>> to the wrong person.
>>>>>
>>>>> Please arrange the collection from the below address today or
>>>>> tomorrow, as much as possible
>>>>>
>>>>> Sara
>>>>> Al Qusais 1
>>>>> Damascus Street
>>>>> Al Marri Bldg 35  Flat 103
>>>>> Phone: 971557928638
>>>>>
>>>>> Once collected, please deliver to the rightful owner whose address is
>>>>> given below:
>>>>>
>>>>> SHIP TOSheryl Colina
>>>>> Doha Road
>>>>> Flat 103, Mattar Al Marri Building #19
>>>>> Dubai
>>>>> United Arab Emirates Map
>>>>> SHIP AREAAl Qusais 1
>>>>> SHIP PHONE971555739483
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> --
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>>>>> To view this discussion on the web visit
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>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SmdLiUfHWTCs%3DQvNzKet2Bv%3DcjxN41KtQqoDjjTuDvysw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>> .
>>>>>
>>>>