Subject: Re: Wrong Delivery - 600882533_1// awb: WayPoint::EKENE
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Naib Khan <[email-masked]>
Date: Sun, 14 Jun 2020 09:15:24 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

May we have an update on this, please?

The customer is on the line asking for her order.

Please advise, we need an urgent update the customer is extremely furious.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jun 7, 2020 at 12:41 PM Naib Khan <[email-masked]> wrote:

> Hi Mary,
>
> Thanks for your assistance.
>
> +Mostafa saad <[email-masked]> please arrange collection and
> delivered t the right customer.
>
> Regards.
> Naib
>
>
> On Sun, 7 Jun 2020 at 12:32, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Naib,
>>
>> Another person received the order, whose name is Sara. She called the
>> customer that her order was incorrectly delivered to her. The driver might
>> have been confused, the address we have is correct. Both customer have the
>> same Flat number but different building number.
>>
>> Please arrange the collection and deliver it to the rightful owner.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Jun 7, 2020 at 12:23 PM Naib Khan <[email-masked]> wrote:
>>
>>> Hi Mary,
>>>
>>> Order delivered to the same address which you mention POD attached.
>>>
>>>
>>> Regards.
>>> Naib
>>>
>>>
>>> On Sun, 7 Jun 2020 at 11:27, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> The driver must have been confused about the address, it was delivered
>>>> to the wrong person.
>>>>
>>>> Please arrange the collection from the below address today or tomorrow,
>>>> as much as possible
>>>>
>>>> Sara
>>>> Al Qusais 1
>>>> Damascus Street
>>>> Al Marri Bldg 35  Flat 103
>>>> Phone: 971557928638
>>>>
>>>> Once collected, please deliver to the rightful owner whose address is
>>>> given below:
>>>>
>>>> SHIP TOSheryl Colina
>>>> Doha Road
>>>> Flat 103, Mattar Al Marri Building #19
>>>> Dubai
>>>> United Arab Emirates Map
>>>> SHIP AREAAl Qusais 1
>>>> SHIP PHONE971555739483
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> --
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>>>> To view this discussion on the web visit
>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SmdLiUfHWTCs%3DQvNzKet2Bv%3DcjxN41KtQqoDjjTuDvysw%40mail.gmail.com
>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SmdLiUfHWTCs%3DQvNzKet2Bv%3DcjxN41KtQqoDjjTuDvysw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>