Subject: Re: Shipment not moving for 600822998 / Imile 604212053933
From: Michaela Manibo <[email-masked]>
To: KSA Lastmile <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Sun, 14 Jun 2020 09:14:37 +0400
List-Id: <ccteam.mumzworld.com>

Team,

Good morning.

Please assist in locating and expediting the shipment.  Customer has not
received any info.

This order is not on the lost shipment tracker, not on the updated KSA
tracker either.  Please help in this order immediately as the customer is
very mad.  She refused Gift certificate. She wants the item but it is now
out of stock and we cannot even place a new order.

Please assist asap. we need details on the whereabouts of this order.

@Asad - Please help as we continuously ask for the update and we have not
received any feedback.

Thanks

On Thu, Jun 11, 2020 at 12:06 PM Michaela Manibo <
[email-masked]> wrote:

> @Zubair Wahid <[email-masked]>
>
> Please help on this order.   Customer is waiting on live chat and we need
> this information asap so we can communicate the details and resolve this
> case.
>
> Thanks
>
>
>
> On Thu, Jun 11, 2020 at 11:02 AM Michaela Manibo <
> [email-masked]> wrote:
>
>> Team,
>>
>> This order is not on the lost shipment tracker, not on the updated KSA
>> tracker either.  Please help in this order immediately as the customer is
>> very mad.  She refused Gift certificate. She wants the item but it is now
>> out of stock and we cannot even place a new order.
>>
>> Please assist asap. we need details on the whereabout of this order
>>
>> Thanks
>>
>>
>>
>> On Thu, Jun 11, 2020 at 10:37 AM Michaela Manibo <
>> [email-masked]> wrote:
>>
>>> Team,|
>>>
>>> Please check and see it we can have this delivered via DHL instead.
>>> Customer needs it ASAP
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Thu, Jun 11, 2020 at 10:28 AM Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>>> Team,
>>>>
>>>> This order is not showing in any tracker even in the lost shipment.
>>>> Please assist immediately.  Customer is very upset and refused the store
>>>> credit.  Cannot reorder as it is out of stock.
>>>>
>>>> Please help asap
>>>> Team
>>>>
>>>>
>>>> On Mon, May 18, 2020 at 8:47 PM Mohammed Ali Naji Almahdi <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear KSA Team,
>>>>>
>>>>> The customer for this order is following up and the tracking shows
>>>>> that the shipment has been assigned since the 21st of April.
>>>>>
>>>>> Could you please follow up with the courier so that the items are
>>>>> handed over.
>>>>>
>>>>> If there are any issues please let me know.
>>>>>
>>>>> Kind Regards,
>>>>>
>>>>> Mohammed
>>>>>
>>>>