Subject: RE: Order #600882425 // Sku :BGTL-MTR403 // Name :Matrax - Wooden Table Soccer With Legs // DAMAGED
From: Mehmet Gurun <[email-masked]>
To: LLOYD SEQUEIRA <[email-masked]>, Aneesha Kodial <[email-masked]>, VERONICA MAMON <[email-masked]>, Stanley Mathews <[email-masked]>, ANDREW MAUNDU <[email-masked]>, Maher Khalil <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 14 Jun 2020 05:03:58 +0000
List-Id: <ccteam.mumzworld.com>

Team,

From the look of the picture, this very much seems like a user inflicted damage. The leg of the table can not be damaged and cracked in such a way in the box. They must have over-screwed while assembling.

FYI
Mehmet

Mehmet GURUN
MENA Regional Director

BiggLoyalty General Trading LLC.
Sheikh Zayed Road,
Nassima Tower Floor 2,
Office Number: 204,
PO Box:9865 Dubai-UAE
Office  : +971   4 221 00 50 (UAE)
Mobile: +971 50 942 28 08 (UAE)
Web    : www.biggloyalty.com<http://www.biggloyalty.com/>

From: Denmark A <[email-masked]>
Sent: Saturday, June 13, 2020 4:08 PM
To: LLOYD SEQUEIRA <[email-masked]>; Orders Biggloyalty <[email-masked]>; Aneesha Kodial <[email-masked]>; Damla Kavak <[email-masked]>; VERONICA MAMON <[email-masked]>; Stanley Mathews <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>; Samran Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]>
Subject: Order #600882425 // Sku :BGTL-MTR403 // Name :Matrax - Wooden Table Soccer With Legs // DAMAGED

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

 Return Reason:received_damaged_not_as_new
Comments :Broken

We appreciate your support in this matter, Thank you.

Regards,
Den mark