Subject: RE: Order #600841387 // BTG-TKC281 // Tooky Toy - Push Along Baby Walker with 32 Wooden Block // Missing Part
From: Joy Dela Cruz <[email-masked]>
To: Ashley Fernandes <[email-masked]>
Cc: Nisha <[email-masked]>, Ebrahim <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>, Alina D'Souza <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, Elena Skryabina <[email-masked]>
Date: Sun, 14 Jun 2020 04:54:00 +0000
List-Id: <ccteam.mumzworld.com>

Dear Team,

Returned item was already collected yesterday.

Thanks & Regards,

[Blue Trading Group]<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http://www.bluetradinggroup.com>

Joy  / Admin Assistant
[email-masked]<mailto:[email-masked]> /

BTG Middle East DMCC
Office: +971 4 8875665 / Fax: +971 4 8875665

Jumeirah Lake Towers – Cluster F – HDS Tower – Office 505
P.O.Box 18428, Dubai - UAE
www.bluetradinggroup.com<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http%3a%2f%2fwww.bluetradinggroup.com>

From: Ashley Fernandes [mailto:[email-masked]]
Sent: Wednesday, June 10, 2020 2:36 PM
To: Joy Dela Cruz <[email-masked]>
Cc: Nisha <[email-masked]>; Ebrahim <[email-masked]>; Samran Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Alina D'Souza <[email-masked]>; Denmark A <[email-masked]>; Mohamed Magdy <[email-masked]>; Elena Skryabina <[email-masked]>
Subject: Re: Order #600841387 // BTG-TKC281 // Tooky Toy - Push Along Baby Walker with 32 Wooden Block // Missing Part

Noted with thanks @Maria Joy<mailto:[email-masked]>

Kindly please ask your delivery person to reach out to either Umang, Samran or Denmark from our returns team for collecting the damaged item back on his next delivery schedule.

Thanks and Regards,
Ashley Fernandes
Logistics Executive

P +971 4 245 1358      M +971 56 948 3116       E [email-masked]<mailto:[email-masked]>
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE.
[Image removed by sender. mumzworld logo]<https://www.mumzworld.com/en/>
[Image removed by sender. mumzworld awards]<https://www.mumzworld.com/en/media-and-press>

On Wed, Jun 10, 2020 at 2:28 PM Joy Dela Cruz <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ashley,

We already made the replacement on May 21st, attached signed doc that item was received.  Damaged item is not yet collected from your warehouse.

Thanks & Regards,

[Blue Trading Group]<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http://www.bluetradinggroup.com>

Joy  / Admin Assistant
[email-masked]<mailto:[email-masked]> /

BTG Middle East DMCC
Office: +971 4 8875665 / Fax: +971 4 8875665

Jumeirah Lake Towers – Cluster F – HDS Tower – Office 505
P.O.Box 18428, Dubai - UAE
www.bluetradinggroup.com<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http%3a%2f%2fwww.bluetradinggroup.com>

From: Ashley Fernandes [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Wednesday, June 10, 2020 12:44 PM
To: Joy Dela Cruz <[email-masked]<mailto:[email-masked]>>; Nisha <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>
Cc: Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Elena Skryabina <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600841387 // BTG-TKC281 // Tooky Toy - Push Along Baby Walker with 32 Wooden Block // Missing Part

Dear Joy/Nisha,

Good Day!

Can you please confirm if the replacement was delivered and the damaged item collected back?

If not, kindly please arrange for the same in your next delivery schedule.

Expecting your usual assistance!

Thanks and Regards,
Ashley Fernandes
Logistics Executive

P +971 4 245 1358      M +971 56 948 3116       E [email-masked]<mailto:[email-masked]>
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE.
[Image removed by sender. mumzworld logo]<https://www.mumzworld.com/en/>
[Image removed by sender. mumzworld awards]<https://www.mumzworld.com/en/media-and-press>

On Wed, Jun 10, 2020 at 12:06 PM Samran Iftikhar <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ashley,

Need your assistance.

Regards
Samran Iftakhar

On Sun, Jun 7, 2020 at 1:48 PM Umang Mehrotra <[email-masked]<mailto:[email-masked]>> wrote:
Hi Joy,

Is there any update?

Regards,
Umang Mehrotra

From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Saturday, June 6, 2020 10:23 AM
To: Joy Dela Cruz <[email-masked]<mailto:[email-masked]>>
Cc: Nisha <[email-masked]<mailto:[email-masked]>>; 1-Blue Trading Sales <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600841387 // BTG-TKC281 // Tooky Toy - Push Along Baby Walker with 32 Wooden Block // Missing Part

Hi Joy,

Item is available to collect anytime thank you.

Regards,
Den mark

On Wed, Jun 3, 2020 at 3:15 PM Joy Dela Cruz <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please advise when can we collect damaged item from your warehouse.

Thanks & Regards,

[Blue Trading Group]<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http://www.bluetradinggroup.com>

Joy  / Admin Assistant
[email-masked]<mailto:[email-masked]> /

BTG Middle East DMCC
Office: +971 4 8875665 / Fax: +971 4 8875665

Jumeirah Lake Towers – Cluster F – HDS Tower – Office 505
P.O.Box 18428, Dubai - UAE
www.bluetradinggroup.com<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http%3a%2f%2fwww.bluetradinggroup.com>

From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Wednesday, June 03, 2020 3:11 PM
To: Nisha <[email-masked]<mailto:[email-masked]>>
Cc: 1-Blue Trading Sales <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600841387 // BTG-TKC281 // Tooky Toy - Push Along Baby Walker with 32 Wooden Block // Missing Part

Hi Nisha,

Replacement accepted by the customer thank you.

Regards,
Den mark

On Sun, May 31, 2020 at 8:25 AM Nisha <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

Good morning!

Can you please check with customer if we can replace the item and kindly confirm back.

Thank you.

[Blue Trading Group]<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http://www.bluetradinggroup.com>

Nisha Shivakumar / Accountant
[email-masked]<mailto:[email-masked]>

BTG Middle East DMCC
Office: +971 4 8875665 / Fax: +971 4 8875665

Jumeirah Lake Towers – Cluster F – HDS Tower – Office 505
P.O.Box 18428, Dubai - UAE
www.bluetradinggroup.com<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http%3a%2f%2fwww.bluetradinggroup.com>

From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Saturday, May 30, 2020 5:35 PM
To: 1-Blue Trading Sales <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Order #600841387 // BTG-TKC281 // Tooky Toy - Push Along Baby Walker with 32 Wooden Block // Missing Part

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Comments :The handle is missing
We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Regards,

Den mark
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