Subject: RE: Re:Complaint towards Mumzworld
From: Consumer Rights <[email-masked]>
To: Malak Nobeh <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 14 Jun 2020 03:54:05 +0000
List-Id: <ccteam.mumzworld.com>

Dear Malak,

Gentle reminder on the below complaint.

Best Regards,

حقوق المستهلك

Consumer Rights

D
+971 4 4461516

dda.gov.ae<https://dda.gov.ae/>

<https://dda.gov.ae/>

<https://ae.linkedin.com/company/dubai-development-authority>
<https://twitter.com/dxbdevauthority>

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From: Consumer Rights
Sent: Wednesday, June 10, 2020 8:07 AM
To: Malak Nobeh <[email-masked]>
Cc: [email-masked]; [email-masked]
Subject: FW: Re:Complaint towards Mumzworld

Dear Malak,
Hope all is well,
Unfortunately we received a complaint (attached) in regards to the company. We would appreciate if the matter is resolved as we are here to protect our business partners. Kindly escalate the matter to the concerned department and contact the customer for any clarifications/documentations.
Apologies for the inconvenience,

حقوق المستهلك

Consumer Rights

D
+971 4 4461516

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From: khaseeba al remeithi [mailto:[email-masked]]
Sent: Tuesday, June 9, 2020 6:18 PM
To: Consumer Rights <[email-masked]<mailto:[email-masked]>>
Subject: Re:Complaint towards Mumzworld

⚠
CAUTION: This Is An External Email.

Dear Dubai Development Authority,

Below I've attached the required documents.

Sent from my Huawei phone

-------- Original message --------
From: Consumer Rights <[email-masked]<mailto:[email-masked]>>
Date: Tue, Jun 9, 2020, 2:19 PM
To: khaseeba al remeithi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Complaint towards Mumzworld

Dear Khaseeba,

Thank You for contacting Dubai Development Authority – Consumer Rights,

Kindly accept our sincere apologies for the matter you are facing. We are kindly requesting to provide all documents related to purchases made and any communications held with the company for us to share it with the same. Once received, you shall receive an automated response confirming the complaint registered and forwarded to the company.

Awaiting your response for the same.

Best Regards,

حقوق المستهلك

Consumer Rights

D

+971 4 4461516

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From: khaseeba al remeithi [mailto:[email-masked]]
Sent: Tuesday, June 9, 2020 1:57 PM
To: Compliance <[email-masked]<mailto:[email-masked]>>
Subject: Complaint towards Mumzworld

⚠

CAUTION: This Is An External Email.

Dear Dubai Department Authority,

I would like to issue a complaint towards Mumzworld. I have placed an order on the fifth of April and payed the full amount, however, it's been two months now and I have only received half of my order. I contacted them via emails and phone calls but nobody got back to me.

Moreover, I have issued a complaint to the following sectors:

-  The Ministry of Economy

-   Dubai Consumer Protection

-   Jebel Ali Freezone

However, they all stated that they are not competent towards Mumzworld. It would be of great help if you could look into the matter as fast as possible.

Thank you,

Kind regards,

Khaseeba Al Rumithi