Subject: Re: Order #700221772 / 700197012 COLLECTION
From: "Alina D'Souza" <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Denmark A <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, Mohamed Magdy <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sat, 13 Jun 2020 21:21:47 +0400
List-Id: <ccteam.mumzworld.com>

HI Denmark,

Customer claims sent the below only

Please confirm 700197012 CRA_AR_RE12650 if received update CRA
Ya'Hababy City Stroller - Black & Red

SMYK - Magic Happen Sleepsuit Pack of 3_12m  CRA_AR_RE12649 -  700221772
CRA_AR_RE11048 - Smart Baby - Boys Sleepsuit Pack of 3 - Parasol_6-12m  SKU
- SMB-TJGVPB03-6-12M ALREADY Refunded

@Mostafa saad <[email-masked]> tracker has been updated ,
customer claims already collected

700221772 AG-CUG1904472-00_12m
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1040414> SMYK
- Magic Happen Sleepsuit Pack of 3_12m

700197012 PDT-BS-YH-D3
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=638311> Ya'Hababy
City Stroller - Black & Red

Regards,
Alina

On Tue, Jun 9, 2020 at 5:40 PM Mostafa saad <[email-masked]> wrote:

> And update it on the sheet to proceed...
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Tue, Jun 9, 2020 at 5:38 PM Denmark A <[email-masked]> wrote:
>
>> @Alina D'Souza <[email-masked]> Please create a CRA to proceed
>> thank you.
>>
>> Regards,
>> Den mark
>>
>> On Tue, Jun 9, 2020 at 5:30 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> Hello Denmark
>>>
>>> Yes, because we didn't have any CRA number to proceed the
>>> collection also not updated on the sheet
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> LM Supervisor at Mumzworld
>>>
>>>
>>> On Tue, Jun 9, 2020 at 5:28 PM Denmark A <[email-masked]> wrote:
>>>
>>>> @Mostafa saad <[email-masked]>  Smart Baby - Boys Sleepsuit
>>>> Pack of 3 - Parasol_6-12m /  SMB-TJGVPB03-6-12M
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=844384> this
>>>> is only received.
>>>>
>>>> 700197012  For this SO we Did not receive yet.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Tue, Jun 9, 2020 at 4:47 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Denmark A <[email-masked]>  Please check and confirm which
>>>>> item you receive it from the driver?
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>>
>>>>> On Sun, Jun 7, 2020 at 3:39 PM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Mostafa / Denmark,
>>>>>>
>>>>>> Please confirm which item was received during collection
>>>>>> CRA_AR_RE11048 which is showing refunded for the Value 59 AED
>>>>>>
>>>>>> Are we not checking the items before refunding the CRA? Customer is
>>>>>> asking for the remaining amount
>>>>>>
>>>>>> The CRA is for the below item -
>>>>>> SMB-TJGVPB03-6-12M
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=844384> Smart
>>>>>> Baby - Boys Sleepsuit Pack of 3 - Parasol_6-12m
>>>>>> However customer claims that she sent
>>>>>>
>>>>>>
>>>>>> 700221772 AG-CUG1904472-00_12m
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1040414> SMYK
>>>>>> - Magic Happen Sleepsuit Pack of 3_12m
>>>>>>
>>>>>> 700197012 PDT-BS-YH-D3
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=638311> Ya'Hababy
>>>>>> City Stroller - Black & Red
>>>>>> Have created a CRA for  700197012, need to repair
>>>>>>
>>>>>> Please advise customer needs the refund asap
>>>>>>
>>>>>> @Umang Mehrotra <[email-masked]> please assist
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>>
>>>>>>
>>>>>>