Subject: Re: 100148280_2 // 1307624430 DHL Damage Returned : 04/06/2020
From: Mary Anne Agapito <[email-masked]>
To: Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>
Cc: Mark Anthony Laraga <[email-masked]>, lastmile <[email-masked]>, Ronald Gaviola <[email-masked]>, "Returns.fc" <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, Mohamed Magdy <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Sat, 13 Jun 2020 16:48:36 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer is very upset about the delay.

To rectify the issue, a new order was created. - 100158975

Please ensure the packaging and arrange the delivery when fulfilled.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jun 4, 2020 at 10:35 PM Eugene Mugisa <[email-masked]> wrote:

> + @Mohit Caleb <[email-masked]>
>
>
>
> Please share footage of this order to confirm it was packed correctly.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Kashif Malik (DHL AE) <[email-masked]>
> *Sent:* Thursday, June 4, 2020 5:14 PM
> *To:* Mark Anthony Laraga <[email-masked]>; ae.mumzworld <
> [email-masked]>
> *Cc:* Mohanad Abououf (DHL AE) <[email-masked]>; Eugene Mugisa <
> [email-masked]>; lastmile <[email-masked]>; Ronald Gaviola <
> [email-masked]>; Returns.fc <[email-masked]>; Umang
> Mehrotra <[email-masked]>; customer care <[email-masked]>
> *Subject:* RE: 100148280_2 // 1307624430 DHL Damage Returned : 04/06/2020
>
>
>
> Hi Mark,
>
>
>
> When we receive shipment in the facility in pallet it was leaking.
>
> It has a lot of liquid bottles required tough packaging.
>
>
>
> Regards,
>
> *Kashif Malik*
>
> Duty Manager – Meydan Operations
>
> Mobile: +971 56 9987828
>
>
>
>
> *From:* Mark Anthony Laraga [mailto:[email-masked]
> <[email-masked]>]
> *Sent:* Thursday, June 4, 2020 4:56 PM
> *To:* ae.mumzworld <[email-masked]>
> *Cc:* Kashif Malik (DHL AE) <[email-masked]>; Mohanad Abououf (DHL
> AE) <[email-masked]>; Eugene Mugisa <[email-masked]>;
> lastmile <[email-masked]>; Ronald Gaviola <[email-masked]>;
> Returns.fc <[email-masked]>; Umang Mehrotra <[email-masked]>;
> customer care <[email-masked]>
> *Subject:* 100148280_2 // 1307624430 DHL Damage Returned : 04/06/2020
>
>
>
> Dear Team,
>
>
>
> Please check and advise the below order Received as a damage from DHL
> today.
>
>
>
> Photo Attached below.
>
>
>
> 4-Jun-20
>
> 100148280_2
>
> Returned
>
> International Order
>
> DHL
>
> Shahid
>
> 1
>
> PAID
>
> 1307624430
>
>
>
>
>
> Best Regards,
>
> Mark.
>
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