Subject: Re: MISSING BOXES - KSA WAREHOUSE - 100138984
From: Mary Anne Agapito <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Malak Nobeh <[email-masked]>, Asad <[email-masked]>
Date: Sat, 13 Jun 2020 16:37:05 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair and Hussain,

The customer doesn't want the item anymore wants a refund instead.

Please create the CRA to initiate a refund. The customer already filed a
complaint to consumer rights.

We will await your response. Thank you

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jun 6, 2020 at 5:13 PM Zubair Wahid <[email-masked]> wrote:

> This item is not available in the warehouse, can you check if the customer
> would like a replacement or a similar item?
>
>
> On Sat, Jun 6, 2020 at 3:39 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Zubair,
>>
>> Sorry to butt in.
>>
>> Yes it is.
>>
>>
>> 100138984_1 KSA-FAMC-28-16OT
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=966165> Baby
>> Love - Wonder House
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sat, Jun 6, 2020 at 4:24 PM Zubair Wahid <[email-masked]> wrote:
>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> can you confirm if
>>> this is the item in the shipment KSA-FAMC-28-16OT
>>>
>>> On Sat, Jun 6, 2020 at 2:26 PM Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>>> Dear Raghu,
>>>>
>>>> This is still not solved.
>>>>
>>>> @Zubair please help
>>>>
>>>> On Sat, 6 Jun 2020, 3:23 pm Mary Anne Agapito, <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> What is the update on this case?
>>>>>
>>>>> The customer is extremely furious, he wants the item otherwise he
>>>>> wants his money back.
>>>>>
>>>>> This is long overdue. Please help us resolve the issue once and for
>>>>> all.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 17, 2020 at 10:17 AM Malak Nobeh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Raghu,
>>>>>>
>>>>>> Update please!
>>>>>>
>>>>>> Thanks.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, 14 May 2020 at 14:41, Raghu Nalloor (R3PL) <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> This will be closed today and reply:
>>>>>>>
>>>>>>> Raghu
>>>>>>> Sent from my iPhone
>>>>>>>
>>>>>>> On 14 May 2020, at 10:29 AM, Eugene Mugisa <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> 
>>>>>>>
>>>>>>> + @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor
>>>>>>> (R3PL) <[email-masked]> @Azharuddin Kalamuddin (R3PL)
>>>>>>> <[email-masked]>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please check this case
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best,
>>>>>>>
>>>>>>> Eugene.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Malak Nobeh <[email-masked]>
>>>>>>> *Sent:* Thursday, May 7, 2020 11:23 AM
>>>>>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>
>>>>>>> *Cc:* Raghu Nalloor (R3PL) <[email-masked]>;
>>>>>>> Azharuddin Kalamuddin (R3PL) <[email-masked]>;
>>>>>>> customer care <[email-masked]>; Eugene Mugisa <
>>>>>>> [email-masked]>
>>>>>>> *Subject:* Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Gentle Reminder
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, 5 May 2020 at 12:07, Hussain Firoz Miyagamwala <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Raghu / Azhar,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please check this case urgently.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, May 5, 2020 at 12:06 PM Malak Nobeh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Gentle reminder Hussain
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, 4 May 2020 at 14:29, Malak Nobeh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Hussain,
>>>>>>>
>>>>>>> The customer got the below item with missing Parts:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> She got ONLY the item which I highlight it, the rest of the house is
>>>>>>> MISSING.
>>>>>>>
>>>>>>> This is KSA WH.
>>>>>>>
>>>>>>>
>>>>>>> Thanks.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>