Subject: Re: Order# 100135789 - Delayed delivery- Barq Express
From: Hyacinth Joyce <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: KSA Lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, Asad <[email-masked]>, customer care <[email-masked]>, Rodina Magdy <[email-masked]>
Date: Sat, 13 Jun 2020 15:58:01 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

The customer advised to cancel the order due to excessive delay and
requested a refund.

@Hussain Firoz Miyagamwala <[email-masked]> Kindly create CRA asap
to proceed.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, 13 Jun 2020 at 15:10, Rodina Magdy <[email-masked]> wrote:

> Hi Zubair,
>
> Thank you for clarification ,I just replied to the customer and waited for
> her response.
>
> I will keep you posted with the updates.
>
> Thanks & Regards
> Rodina Salem
>
> On Sat, Jun 13, 2020 at 12:47 PM Zubair Wahid <[email-masked]>
> wrote:
>
>> Hi Rodina
>> There is one missing item in the shipments
>> LGSF-BD022A
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=598976> SnuzPod
>> - Waterproof Mattress Protector (44 x 80 cm)
>> Can you check with the customer if she will accept the shipment without
>> item, if yes i will dispatch it right away
>>
>> Thanks
>> Zubair
>>
>> On Sat, Jun 13, 2020 at 12:18 PM Rodina Magdy <[email-masked]>
>> wrote:
>>
>>> Hi All,
>>>
>>> Kindly check the above order as the order is still not delivered to the
>>> customer since the 17th of April,the customer will give birth within the
>>> upcoming week and need the items to be delivered to her urgently.
>>>
>>> Barq Express tracking number: *9781537553*
>>>
>>> Waiting for your reply and update as the customer keeps sending emails
>>> complaining about the delay and she needs them as soon as possible.
>>>
>>> Thanks & Regards
>>> Rodina Salem
>>>
>>>