Subject: New Reply Received - Re: Your return has been processed
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 19 Sep 2019 11:13:33 +0000

Hi Mhd Obiedo,  The customer has responded to the ticket.  Re: Your return has been processed   Ticket comment <div style="direction: rtl;">الرجاء حل المشكله عشان ابغى اطلب مره ثانيه للضرورة</div>
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<div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 16 Sep 2019, at 02:51, Mooni chan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote>
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<div style="direction: rtl;">لو سمحتم كانت عندي مشكله في الردت تبعي وانحلت </div>
<div style="direction: rtl;">والخين يوم اجي اطلب طيرتوها مره ثانيه ليش </div>
<div style="direction: rtl;">مع اني ما استخدمتها </div>
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<div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
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On 30 Jul 2019, at 10:57, Max Fashion &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote>
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RE: Order number 6439358326 </td>
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<td style="padding:35px 0 0 5px;"><a href="https://www.maxfashion.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_SA_en" style="display:inline-block;" rel="noreferrer"><img style=" border:0; margin:0;" alt=" Max logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-max.png" width="90"></a></td>
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<td colspan=" 2" style="padding:15px 0 0 0;">Download our apps now</td>
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<a href="https://itunes.apple.com/ae/app/id1161312751" target="_blank" rel="noreferrer"><img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a>
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<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_SA_en" target="_blank" rel="noreferrer"><img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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<td align=" left" style="padding:2px 0 0 10px;"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_SA_en" style="text-decoration:none;color:#202020;" rel="noreferrer">Android</a></td>
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<td align="left" style="line-height:28px;font-size:24px;text-align:left;font-family:Helvetica, Arial, sans-serif; color:#242428;">
Your return has been processed. </td>
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<td align="left" style="line-height:20px;font-size:16px;text-align:left;font-family:Helvetica, Arial, sans-serif; color:#333333;">
Hi Eman Ahmed, your refund for order number <span style="color:#00b9e5;"><a href="https://www.maxfashion.com/sa/en/my-account/order/6439358326?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_SA_en" style="color:#00b9e5; text-decoration:none" rel="noreferrer">6439358326
</a></span>has been processed. For details on when you will receive your refund amount, please refer to our
<a href="https://www.maxfashion.com/sa/en/faq?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_SA_en" style="color:#00b9e5; text-decoration:none" rel="noreferrer">
FAQ page</a>. <br>
<br>
Remember, you can also easily cancel and return the products online. </td>
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<strong>Order Details </strong>
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Item</div>
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<div style="font-size: 15px; color: #202020; padding: 0; line-height: 20px; margin: 0">
Description</div>
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<div style="font-size: 15px; color: #202020; padding: 0; line-height: 20px; margin: 0">
Total Price</div>
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<td width="28%" align="center">
<table border="0" cellpadding="0" cellspacing="0" align="left" width="100%">
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<td align="left"><a href="https://www.maxfashion.com/sa/en/p/161581793?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_SA_en" rel="noreferrer"><img alt="" src="https://c8b233fcc89d81662635-7a16155bed7a2875112395c73ed81359.ssl.cf3.rackcdn.com/SS19BTMT15BBLACKDARK-SS19BTMT15B-MXSS19010519_01-150.jpg" class="product" width="100%" style="padding: 20px 0 0 0; max-width: 135px;">
</a></td>
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<td width="40%" style="padding: 15px;" align="center">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color: #3d4648; font-size: 14px; font-family: Helvetica, Arial, sans-serif;">
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<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600;" align="left">
<strong>MAX</strong>
</td>
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<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600;" align="left">Batman Logo Printed T-shirt with Short Sleeves
</td>
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300;" align="left">Color: Black</td>
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300;" align="left">Size: 11-12 yrs
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300;" align="left">Quantity: 1</td>
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<td width="30%" style="padding: 20px 10px 0 0; color: #3d4648; font-weight: 600;" align="right">
SAR 30 </td>
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<td width="28%" align="center">
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<td align="left"><a href="https://www.maxfashion.com/sa/en/p/161312599?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_SA_en" rel="noreferrer"><img alt="" src="https://c8b233fcc89d81662635-7a16155bed7a2875112395c73ed81359.ssl.cf3.rackcdn.com/LEA15600CREAMMEDIUM-LEA15600-MXSS19140119_01-150.jpg" class="product" width="100%" style="padding: 20px 0 0 0; max-width: 135px;">
</a></td>
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<td width="40%" style="padding: 15px;" align="center">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color: #3d4648; font-size: 14px; font-family: Helvetica, Arial, sans-serif;">
<tbody>
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<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600;" align="left">
<strong>MAX</strong>
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<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600;" align="left">Slip-On Sports Shoes
</td>
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300;" align="left">Color: Cream</td>
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300;" align="left">Size: 38
</td>
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300;" align="left">Quantity: 1</td>
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<td width="30%" style="padding: 20px 10px 0 0; color: #3d4648; font-weight: 600;" align="right">
SAR 62 </td>
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<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="font-size: 13px;">
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<td width="28%" align="center">
<table border="0" cellpadding="0" cellspacing="0" align="left" width="100%">
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<td align="left"><a href="https://www.maxfashion.com/sa/en/p/161107668?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_SA_en" rel="noreferrer"><img alt="" src="https://c8b233fcc89d81662635-7a16155bed7a2875112395c73ed81359.ssl.cf3.rackcdn.com/A9UWSHT01BLUEDARK-A9UWSHT01-MXSS19061118-1_01-150.jpg" class="product" width="100%" style="padding: 20px 0 0 0; max-width: 135px;">
</a></td>
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</tbody>
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</td>
<td width="40%" style="padding: 15px;" align="center">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color: #3d4648; font-size: 14px; font-family: Helvetica, Arial, sans-serif;">
<tbody>
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<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600;" align="left">
<strong>MAX</strong>
</td>
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<tr>
<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600;" align="left">Chequered Shorts with Pocket Detail and Drawstring
</td>
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300;" align="left">Color: Blue</td>
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300;" align="left">Size: XL
</td>
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300;" align="left">Quantity: 1</td>
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</tbody>
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</td>
<td width="30%" style="padding: 20px 10px 0 0; color: #3d4648; font-weight: 600;" align="right">
SAR 20 </td>
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</tbody>
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<td align="center" style="padding: 10px 0 0 0; border-top: 1px solid #eeeeee;"></td>
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<table width="100%" border="0" cellspacing="0" cellpadding="0">
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<td width="50%"> </td>
<td width="50%" align="right" style="line-height:20px;text-align:left">
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<td style="font-family:Arial, Helvetica, sans-serif;line-height:25px;font-size:14px;color:#333333">
Total </td>
<td style="font-family:Arial, Helvetica, sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
<strong>SAR 112</strong> </td>
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<td style="font-family:Arial, Helvetica, sans-serif;line-height:25px;font-size:14px;color:#333333">
Total Refund Amount </td>
<td style="font-family:Arial, Helvetica, sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
<strong>SAR 95.2</strong> </td>
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<td colspan="2" style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:14px;color:#333333">
Items that are cancelled or refunded are not eligible for Shukrans. </td>
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<table width="100%" border="0" cellspacing="0" cellpadding="0" style="border:1px solid #eee; width:100%; padding:25px 20px; margin:30px 0;">
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<td style="font-size: 16px;font-weight: bold; color: #202020;">Your refund:</td>
</tr>
<tr>
<td style="font-size: 14px; line-height:20px; padding:5px 0;">
<b>SAR 95.2</b> will be refunded to My Credit.</td>
</tr>
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<td style="font-size: 14px; line-height:20px;">Refunds for any Shukrans, Gift Cards or Return Vouchers you've spent will also be credited to your My Credit balance.</td>
</tr>
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<td></td>
</tr>
<tr>
<td style="font-size: 12px;color: #92979e;">To learn more about how My Credit works, take a look at our
<a href="https://sa.help.maxfashion.com/hc/en-us/sections/115000726414-Returns-Policy" style="color: #92979e; text-decoration:underline" rel="noreferrer">
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<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px; ;background-color:
					f9f9f9" class=" getintouch">
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<table border=" 0" cellpadding=" 0" cellspacing="0" style=" padding:13px;" width="100%">
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<a href="https://twitter.com/maxfashionMENA" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none;" rel="noreferrer"><img alt=" twitter" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" width=" 38"></a>
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<td style="font-size:11px;padding-left:20px;">
<div style="margin:0; padding:0; line-height:20px;">Reach out in 140 characters! We are
<strong>@maxfashionMENA</strong>.</div>
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<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%;">
<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px; ;background-color:
					f9f9f9" class=" getintouch">
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<td align="left" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="0" style=" padding:13px;" width="100%">
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<td><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
<td style="font-size:11px;padding-left:20px;">
<div style="margin:0; padding:0; line-height:20px;">
<strong>Call us on 800-1111-MAX (800-1111629).</strong>
<br>
7 days a week, 24 hours a day</div>
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<td align="left"><span style="font-size:11px; color:#848483; ">© 2019 Retail World Limited
</span></td>
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<td style=" text-align:right; width:100%" align="right"><span style="font-size:11px;color:#848483;"><a href="https://www.maxfashion.com/sa/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_SA_en" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">Privacy
 Policy</a>  | <a href="https://www.maxfashion.com/sa/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_SA_en" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">
Terms &amp; Conditions</a> </span></td>
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</blockquote>
<blockquote>
<div dir="ltr">&lt;88887001148720190730_6439358326_1564473447834&gt;</div>
</blockquote>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/160305