Subject: format
From: Mohammed Obiedo <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Mon, 16 Sep 2019 02:50:19 -0700 (MST)

Problem Statement – Missing Item/Damaged/Late Delivery 
Order ID – 
Item ID – 
Tracking ID - 
Assistance Required – Need urgent delivery/refund/update return status (Explain the issue & mention what is required)