Subject: New Reply Received - RE: [#113173]
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sun, 25 Aug 2019 11:52:17 +0000

Hi Mhd Obiedo,  The customer has responded to the ticket.  RE: [#113173]  Ticket comment <div class="WordSection1">
<div class="MsoNormal">It’s updated in system &amp; will reflect after 8 days. </div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:10.0pt;font-family:"Goudy Old Style",serif;color:black'>Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-family:"Goudy Old Style",serif;color:#1F497D'>Mohammad Qazi</span></b></div>
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<b><span style='font-family:"Goudy Old Style",serif;color:#777777'>Mobile</span></b><span style='font-family:"Goudy Old Style",serif;color:#777777'>: +966 540225824</span>
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<span style='font-family:"Goudy Old Style",serif;color:#777777'>Extn:3540</span><span style='font-family:"Goudy Old Style",serif;color:#1F497D'><br>
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<div>From: Manager Buraida <br>
<b>Sent:</b> Friday, August 23, 2019 8:50 PM<br>
<b>To:</b> Qazi Mohammed &lt;[email-masked]&gt;<br>
<b>Cc:</b> Shoemart &lt;[email-masked]&gt;; Anwar Abdullah &lt;[email-masked]&gt;; Mohammad Shababe Quamar &lt;[email-masked]&gt;; Raveesh Jain &lt;[email-masked]&gt;; Manager Qassim &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#113173]</div>
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<div class="MsoNormal">Dear Qazi,</div>
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<div class="MsoNormal">Please be informed that, customer has collected his pakage from Cp Qassim, as he has requested/ selected to collect same item from Cp- Qassim.</div>
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<div class="MsoNormal">After, many follow ups still we are customer are facing same issue, like when customer select location in Cp-Qassim pakage we receiving in Cp- Buraidah.</div>
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<div class="MsoNormal"><b><span style="color:black">Thanks &amp; Regards,</span></b></div>
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<div class="MsoNormal"><b><span style="color:black">Mohammed Mustafa</span></b></div>
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<div class="MsoNormal"><b><span style="color:black">Mall Manager</span></b></div>
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<div class="MsoNormal"><b><span style="color:black">Centrepoint Buraida (21045)</span></b></div>
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<b><span style="color:black">Extn:-6526</span></b><span style="color:black"><br>
<b>Email</b>:</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>[email-masked]</span></a><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'></span>
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<a href="http://landmarkgroup.com/" rel="noreferrer"><span style="color:#1F497D;text-decoration:none"><img width="192" height="44" style="width:2.0in;height:.4583in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0MjQ0MTMwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QCSomTNBKysg_8pCPwmuD51ke29boTZkka1svj1T8b0"></span></a><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><img width="133" height="98" style="width:1.3854in;height:1.0208in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0MjQ0MTMwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.10359ov_KQQBUae-Xb3BtgpCcH1Vdlqkjeok5CN5Q1M"></span><span style="color:#1F497D"></span>
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<b>From:</b> Manager Buraida <br>
<b>Sent:</b> Tuesday, August 20, 2019 6:02 PM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anwar Abdullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Raveesh Jain (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#113173]</div>
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<div class="MsoNormal">Dear Qazi,</div>
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<div class="MsoNormal">This pakage is in store. We are trying to reach customer to handover him.</div>
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<div class="MsoNormal">Will keep on update.</div>
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<div class="MsoNormal"><b><span style="color:black">Thanks &amp; Regards,</span></b></div>
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<div class="MsoNormal"><b><span style="color:black">Ismaeel Al Ali</span></b></div>
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<div class="MsoNormal"><b><span style="color:black">Centrepoint Buraida (21045)</span></b></div>
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<div class="MsoNormal"><b><span style="color:black">Mobile: +966 500064565 ,01163817266</span></b></div>
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<b><span style="color:black">Extn:-6526</span></b><span style="color:black"><br>
<b>Email</b>:</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>[email-masked]</span></a><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'></span>
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<b>From:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 19, 2019 4:25 PM<br>
<b>To:</b> Manager Buraida &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Buraida &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Raveesh Jain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anwar Abdullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#113173]</div>
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<div class="MsoNormal">Dear <a id="OWAAMFF9ABC629F0E44FA87B2BB25203EC677" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Raveesh Jain</span></a>,</div>
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<div class="MsoNormal">Need your intervention on below subject. </div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:10.0pt;font-family:"Goudy Old Style",serif;color:black'>Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-family:"Goudy Old Style",serif;color:#1F497D'>Mohammad Qazi</span></b></div>
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<div class="MsoNormal"><span style='font-family:"Goudy Old Style",serif;color:#777777'>Centrepoint KSA</span></div>
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<b><span style='font-family:"Goudy Old Style",serif;color:#777777'>Mobile</span></b><span style='font-family:"Goudy Old Style",serif;color:#777777'>: +966 540225824</span>
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<b>From:</b> Mohammad Shababe Quamar <br>
<b>Sent:</b> Monday, August 19, 2019 9:39 AM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manager Buraida &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Buraida &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anwar Abdullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#113173]</div>
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<div class="MsoNormal">Dear Qazi,</div>
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<div class="MsoNormal">Still there is no any response from store team. Can you please loop into Area Manager on this.</div>
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<div class="MsoNormal"><span lang="EN-GB">Thanks &amp; Regards,</span></div>
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<div class="MsoNormal">Shababe Quamar</div>
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<div class="MsoNormal">T: +97145174278</div>
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<div class="MsoNormal">M: +971554433491</div>
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<b>From:</b> Qazi Mohammed <br>
<b>Sent:</b> Thursday, August 15, 2019 4:08 PM<br>
<b>To:</b> Manager Buraida &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Buraida &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anwar Abdullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#113173]</div>
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<div class="MsoNormal">Dear Manager, </div>
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<div class="MsoNormal">Problem Statement – Wrong status</div>
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<div class="MsoNormal">Order ID –6440524477</div>
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<div class="MsoNormal">Tracking ID – 201907310779619</div>
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<div class="MsoNormal">Assistance Required –the status is showing the PICKUP COMPLETE but the customer is claiming that he didn't pick up his order and in the store they r telling him that his order didn't reach yet.</div>
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<div class="MsoNormal"><span style="background:yellow;mso-highlight:yellow">Please check and update.</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:10.0pt;font-family:"Goudy Old Style",serif;color:black'>Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-family:"Goudy Old Style",serif;color:#1F497D'>Mohammad Qazi</span></b></div>
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<b>From:</b> Mohammad Shababe Quamar <br>
<b>Sent:</b> Wednesday, August 14, 2019 9:32 AM<br>
<b>To:</b> Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anwar Abdullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#113173]</div>
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<div class="MsoNormal">Dear <a id="OWAAM0456672B304E48DFB858B89C911AF79E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a>
<a id="OWAAM2173A15444F0476B9D4809A5454D141B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Anwar Abdullah</span></a>
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<div class="MsoNormal">Please have a look into this.</div>
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<div class="MsoNormal"><img width="1050" height="501" style="width:10.9375in;height:5.2187in" id="Picture_x0020_1" src="cid:[email-masked]"></div>
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<div class="MsoNormal"><span lang="EN-GB">Thanks &amp; Regards,</span></div>
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<div class="MsoNormal">Shababe Quamar</div>
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<div class="MsoNormal">T: +97145174278</div>
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<div class="MsoNormal">M: +971554433491</div>
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<b>From:</b> Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 12, 2019 7:11 PM<br>
<b>To:</b> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#113173]</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Mohammad,<br>
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<span style="color:#183247">Problem Statement – Wrong status<br>
Order ID –6440524477<br>
Tracking ID – 201907310779619<br>
Assistance Required –the status is showing the PICKUP COMPLETE but the customer is claiming that he didn't pick up his order and in the store they r telling him that his order didn't reach yet.</span><br>
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Regards<br>
The support team<br>
Shakeeb</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>113173:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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