Subject: Max - Blanket Approval
From: Seeta Seeta <[email-masked]>
To: LM CS Team <[email-masked]>
Date: Wed, 21 Aug 2019 23:39:04 -0700 (MST)

Hi All, 

Please go through with below email. 

Kind Regards, 
Seeta 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Ali Mkhaimer" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Abdullah" <[email-masked]>, "ccwebteam" <[email-masked]> 
Cc: "jessie caparas" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohmoud Elsayed" <[email-masked]> 
Sent: Wednesday, 21 August, 2019 17:46:21 
Subject: Max - Blanket Approval 

Hi [ mailto:[email-masked] | 
@Ali Mkhaimer ] [ mailto:[email-masked] | 
@ccwebteam ] [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | 
@[email-masked] ] , 

To enhance customer experience & reduce the resolution time frame, we have an approval to compensate the customers in case of business fault for an amount of less than AED/SAR 100. We do not need to seek an approval on each & every case wherein the compensation value is less than AED/SAR 100. 

However, we don’t have to make it a practice of offering compensation on each case, ideally the agents should convince the customers with existing policies. If the customer is not ready to agree, agent needs to consult with his/her TL & request for a compensation voucher. 

PLEASE NOTE – This in only for business fault cases. The team here will be doing random audits on compensation provided interactions, in case of any unnecessary compensation requested will be penalized. 

Please feel free to reach me in case of any doubts and questions. 

Thanks & Regards, 

Shababe Quamar 

T: +97145174278 

M: +971554433491 

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