Subject: Ticket Assigned - Re: [EXT] Fwd: urgent URGENT URGENT - order refud status no 9747693657 - returned 30.5.19
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 22 Aug 2019 05:58:34 +0000

Hi Mhd Obiedo,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: [EXT] Fwd: urgent URGENT URGENT - order refud status no 9747693657 - returned 30.5.19 Dear All

Can we resolve this issue ?

Regards
Danver van der Merwe
Babyshop | Area Retail Manager|Dubai Al Ain | P.O. Box 52623 | Dubai, United Arab Emirates |
Board: +9714 517 5400 | | Mobile : +97155 328 4221|
E-mail: [email-masked] | www.babyshopstores.com

________________________________
From: Bsu Dxb <[email-masked]>
Sent: Saturday, August 17, 2019 12:16:11 PM
To: Babyshop <[email-masked]>; Sachin Maheshwari <[email-masked]>; Amitesh Tomar <[email-masked]>
Cc: Danver Merwe <[email-masked]>
Subject: Re: [EXT] Fwd: urgent URGENT URGENT - order refud status no 9747693657 - returned 30.5.19

Hi Sir Sachin/ Sir Amitesh,

I would like to escalate an issue from our Customer Name Mr. Amit. He returned an item last May 30, 2019 and until now he was not able to get the credit card refund for order number 9747693657 amount 159.00 AED. As per the mail below the refund was processed last July 15, 2019 and until now he did not get his credit card refund. He was so upset and he feels like our team dont believe that he did not get the refund and it seems like we think that he only want a double refund for his item. He had spend so much time with babyshop support team since June and until now he did not get any proper response or documents that gives a proof that it was debited to him. So he called his bank in front of me to show that he did not get any refund and asked if there is any refund or debited  amount of 159 from July 15 onward and we got a no response.

He also told me that if we want him to donate 159 to babyshop he will never come back to any of our store for his new born baby. And if we can sort it out and close his issue as soon as we can he will also appreciate it.

Please help

Thanks,

Mia Vanissa Giner

Babyshop | Store Head |Karama |

P.O. Box 52623 | Dubai, United Arab Emirates |

Store CUG :+97155 9677562  | | Mobile : +971559676552|

E-mail: [email-masked]

BD
Reply all

________________________________
From: Amit Bhatia <[email-masked]>
Sent: Saturday, August 17, 2019 11:38 AM
To: Babyshop <[email-masked]>; Bsu Dxb <[email-masked]>
Cc: ICE Naina maa <[email-masked]>; GudiyaPie <[email-masked]>
Subject: Re: [EXT] Fwd: urgent URGENT URGENT - order refud status no 9747693657 - returned 30.5.19

External email sender, please take precaution.

Dear Team,

I have gone to your store and shown my credit card statement to your manager - Mia Vanissa and made her also speak to my bank representative where it was confirmed I have not received any refund from landmark from 15th July till date.
Please give me my cash refund and I want to close this case.

Thanks,
Amit Bhatia
050 2411496

Sent from my iPhone

On Aug 14, 2019, at 5:32 PM, Amit Bhatia <[email-masked]<mailto:[email-masked]>> wrote:

HI team,

From 15th July, tills been more than 15 working days.  So why don't you give me a documented proof of your refund reference because again today you have given me a new reference  number.
Why did you earlier give me a reference number of 772118 ? How come the ref number changed ?
Your team leader had promised me and told me "Amit trust me" we will give you clear documented proof.

Ps I just spoke to my najm credit card team , spoke TO Ahmad and he told me this ref number doesn't help them. They don't see any refund on my card in the whole month of  July and nothing till date of the amount that we are disputing.
So here we are at the same point which we started on 6th August but no refund and no one from shop even having the courtesy to call me and solve this deadlock.
Give me the last 4 digits of the card that you claim you have refunded and credible irrefutable documented proof supporting your claim. If this is satisfying and doesn't help then I will also give you proof of my credit card statement physically to your karama shop where a person you will nominate can check my original statement and verify that I have not received the refund you claim.
Thanks
Amit Bhatia
050 2411 496

On Wed, 14 Aug 2019, 16:03 Babyshop, <[email-masked]<mailto:[email-masked]>> wrote:
Hi Amit,

Greetings for the day!

​I can understand your situation and really apologise for all the annoyance you had to go through due to this unexpected episode.
​
I know you must have been really upset and discontented as you had to struggle a lot seeking any update on refund from our end. This is certainly not typical of the experience we offer, request you to treat this as a rare anomaly.
​
I would like to inform you that the refund on the order has already been processed from our end on 15th July 2019. It takes 4-15 working days for the refund to reflect back in your account depending on your banks refund process.
​
If you still find any discrepancy, I would suggest you to please contact your bank with the Refund Request token: 155880969800027993
​
​If you still find any discrepancy, please share with us the statement for the period post the refund has been processed so that we can get the same checked at our end too.
​
Again, please accept our sincere apologies for this unexpected experience.
​
For any further assistance, please feel free to write to us.
​
Your Friends,
The Support Team.

On Wed, 14 Aug at 12:59 PM , Amit Bhatia <[email-masked]<mailto:[email-masked]>> wrote:
Hello Babyshop Friend,

i am hoping that this is genuinely not a delaying tactic, because i fail to understand the confusion.

the subject of the email is referring to the order number which was placed by my wife - Payal Kishnani and returned back to your baby shop store karama ( opp the post office on 30th May, 2019 ).

all this while i have been speaking to several team members and 2 TL ( saeed/Syed and Abdul Rehman ), and the story being fed is that refund was attemtped thrice on 30th may but didnt go thorugh and now we have made the refund on 15th july.

either ways till date, i as your customer have been the only one providing proof's and Babyshop team apart from false promises hasnt been providing me with anything concrete in return. even today when i was expecting to get the so called proof of return of money aed 159 back into my credit card i am not so surprisingly seeing an email asking for proof of order / return.

i was hoping that atleast in your email you would have mentioned your name so that i dont go about trying to get different team leaders while following up and they make me wait min. 12 to 15 mins before i have to literally beg to get them on the line.

attached 2 proof's clearly answering everything that you want.

all that i want is my money back in CASH ! i dont want to waste any more time any energy of mine because we have reached a point of no return in terms of trust.
thanks,
Amit Bhatia
050 2411 496

On Tue, Aug 13, 2019 at 4:08 PM Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Hi Amit/Naina,

Greetings for the day!

Let me begin with the extreme apologies for the appallingly unpleasant experience.

I know you must be really annoyed and exasperated due to the refund on your order which has been delayed for a considerable time.

I assure you personally that I will be looking into this issue and will ensure an appropriate action is taken.

I would request you to please share the Online Order Number of the order you are referring to as for all the online orders been placed there is no order or single item that matches the amount been mentioned by you.

If the order was placed and returned at a store you may share the name of the store and the Return Receipt given to you at the time of returning.

I know it has been quite late causing a lot of inconvenience already but I assure you this time there will be no further delay in the process.

Your Friends,
The Support Team.
On Tue, 6 Aug at 8:38 PM , Amit Bhatia <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,
There are organizations and then there is babyshop. You all are the most unique organization I have ever come across.
Its been 2+ months and you have made me run like a football trying to recover my own money from you guys.
And till date neither do I have any money refunded nor any proof. Just empty promises.
Just giving me some random digits as reference doest absolve you of your responsibility. No team leader is having the audacity forget courtesy to come and speak to me and resolve this topic. What a shame!
I am not even asking some compensation for the mental harassment that you have done but just for my hard earned money to come back.

A disappointed and frustrated Ex Customer
Amit Bhatia
050 2411496

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Date: July 20, 2019 at 7:57:29 PM GMT+5:30
To: [email-masked]<mailto:[email-masked]>
Subject: Re: urgent URGENT URGENT - order refud status no 9747693657 - returned 30.5.19
Reply-To: Babyshop <[email-masked]<mailto:[email-masked]>>
Dear,

Thank you for getting in touch with us.

Please note that the amount has been refunded to your account.

You can check with the following transaction number which is"772118".

Feel free to reach out to us if you need any further assistance.

Your friends,
The Baby-Shop Support Team

On Sun, 14 Jul at 11:53 AM , naina bhatia <[email-masked]<mailto:[email-masked]>> wrote:
It is so much disgrace for a company like landmark group that is is unable to refund a small amount of 160/- i have been chasing this matter from last 2 months and everytime i get an answer that there is technical error in refund.

This morning i have spoken to your team leader and he said the same thig. is your company not able to solve technical error in refund, you cannot make a customer fool for 2 months.

i am so disappointed with your group.

i would like to request you to kindly arrange refund by today.

regards\

naina bhatia
050 5015994

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Thanks and Regards,
Amit Bhatia

+971 50 2411 496
115354:1125156
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/126367