Subject: Ticket Assigned - Re: Miss some order
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 22 Aug 2019 05:58:30 +0000

Hi Mhd Obiedo,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Miss some order Hi,

Voucher created:
317-9MG7-N6F6-HD6N-4

Valid till November 14th on a Threshold of SAR 55.

Amir Abdullah

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971553664660

t: +97145172179

________________________________
From: Salman Mamajiwala <[email-masked]>
Sent: Wednesday, August 14, 2019 12:54 PM
To: Raveen Sethupathy <[email-masked]>; Max <[email-masked]>; Amir Abdullah <[email-masked]>
Cc: Namrita Kanjani <[email-masked]>
Subject: Re: Miss some order

@Amir Abdullah<mailto:[email-masked]>

--

Salman Shabbir Mamajiwala

Digital Marketing-Coordinator

Web Team | Landmark Group

w: webteam.com

m: +971502929907

t: +9714 517 2085

From: Raveen Sethupathy <[email-masked]>
Date: Wednesday, August 14, 2019 at 9:11 AM
To: Max <[email-masked]>, Salman Mamajiwala <[email-masked]>
Cc: Namrita Kanjani <[email-masked]>
Subject: Re: Miss some order

@Salman Mamajiwala<mailto:[email-masked]>

--

Raveen Sethupathy

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971566909499

t: +97145172141

________________________________

From: Max <[email-masked]>
Sent: Saturday, August 10, 2019 2:32 PM
To: Raveen Sethupathy <[email-masked]>
Cc: Namrita Kanjani <[email-masked]>
Subject: Fwd: Miss some order

External email sender, please take precaution.

Hi Team,

Please issue a voucher of SAR 50, minimum order value 55 SAR valid for 3 months.

Reason: Customer didn't received headphone in his order.

Voucher requested by warehouse team.

Thanks

Kavish Sharma

The Support Team

On Sat, 10 Aug at 2:28 PM , Max <[email-masked]> wrote:

Hi Bader Al Munthari,

​

Greetings for the day!

​

We have just received a revert from our team stating that the headphones are Out of stock.

​

Hence considering your relationship with us, we are giving you SAR 50 apology voucher that you can use on your next order.

​

We will notify you with the voucher details shortly on your mail.

​

Apologies for the delay.

We value your relationship with us. Please feel free to contact us, in case if you have any issues,we would be more than happy to help you.

We would request you to please respond to this mail within 24 hours else the ticket will be closed automatically.

Your Friends,

The Support Team

On Wed, 31 Jul at 8:52 AM , Bader Al Munthari <[email-masked]> wrote:

Hi,

Thanks a lot.

On Mon, Jul 29, 2019 at 5:19 PM Max <[email-masked]<mailto:[email-masked]>> wrote:

Hi Bader Al Munthari,

Greetings for the day!

Thank you for providing the details.

We are really sorry to know that some items are missing from your order.

We would need to get this checked from our internal team.

Also, at this point of time, unfortunately the exchange is not possible, however you can return the order and can your refund, but before that we would need to hear from our team regarding the missing item.

Please allow us sometime while we get the things clarified and then we can help you with the return process. Please be rest assured.

We value your relationship with us. Please feel free to contact us, in case if you have any issues,we would be more than happy to help you.

We would request you to please respond to this mail within 24 hours else the ticket will be closed automatically.

Your Friends,

The Support Team

On Mon, 29 Jul at 4:14 PM , Bader Al Munthari <[email-masked]<mailto:[email-masked]>> wrote:

Good afternoon

I don’t received all my order there’s there mission headphones and one bag is too small please can you send the missing things and change the bag size. Thanks a lot.  I am looking forward to hearing from you.

Bader Al Mentheri

0507340222

94508:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/123399