Subject: Note Added - [#4031718] Request for maintenance
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 10 May 2022 12:34:24 +0000

Hi ,    Vakeel.ahmad added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4031718    Subject:  Request for maintenance   Requester: Ehab Gad    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:12.0pt">Hi <a id="OWAAM03A3F71710754407A0B104B0F70949F9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia Taha</span></a> Sir,</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Both items are not repairable, we will send team within 72 hours to pick up the item from customer house.</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Wakeel Ahmed</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>QI_162765038 Adeline Coffee Table-Gold &amp; Mirror _ Table frame steel weld removed. QI_ 162842895, 162842896 Blair 4 Seater Dining Table-Black_ Table top glass laser
 weld removed and table frame loosed please provide replacement to Arjun team.</span></div>
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<div class="MsoNormal"><img width="1225" height="609" style="width:12.7604in;height:6.3437in" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNjk0NzUzOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.z4BKFilW-ilFV9YEfTwXePxIxfkDIuovCFR7abGCxn4" data-id="2043336947538"></div>
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<div class="MsoNormal"><b>Regards,</b></div>
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<div class="MsoNormal"><b><span style='font-family:"Bradley Hand ITC"'>Vakeel Ahmad</span></b></div>
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<div class="MsoNormal"><b><span style='font-family:"Andalus",serif'>Supervisor -HDO</span></b></div>
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<span style='font-family:"Andalus",serif'>Mobile No +966 549183975 Ext: 4031</span><span style='font-size:8.0pt;font-family:"Andalus",serif'></span>
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<b><span style='font-family:"Andalus",serif'>E:</span></b><span style='font-family:"Andalus",serif'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>
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<a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style="color:#1F497D;text-decoration:none"><img width="164" height="53" style="width:1.7083in;height:.552in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNjk0NzU0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aukVakFgMYanzTkkqd99_qQDH44ZQZd5XW7WaGj5kPw" data-id="2043336947541" alt="lg"></span></a><a href="http://www.homeboxstores.com/sa/en" rel="noreferrer"><span style="color:blue;text-decoration:none"><img width="67" height="60" style="width:.6979in;height:.625in" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNjk0NzU0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WVbW3oK7R8qXdPZ7I43bc8HP7B-j4PKr5T9kI5RGmoo" data-id="2043336947543" alt="hb"></span></a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Yahia Taha &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, May 10, 2022 3:26 PM<br>
<b>To:</b> Vakeel Ahmad &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Hbriyadh Warehouse &lt;[email-masked]&gt;; hbriyadh delivery &lt;[email-masked]&gt;; Nazam Hussain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Mohammed Basheeruddin &lt;[email-masked]&gt;; [email-masked]; Hamed Zayan &lt;[email-masked]&gt;; Aslam Khan Mazid Khan &lt;[email-masked]&gt;; vivekanandan Venugopal &lt;[email-masked]&gt;;
 HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4031718] - Request for maintenance 6269500535</div>
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<div class="MsoNormal">Dear Vakeel,</div>
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<div class="MsoNormal">If products have quality issue and not repairable as well as no stock to replace then please arrange to collect and create RDO to solve the pending issue.</div>
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<a id="OWAAM4E39278A298C491B9A8882268768DE8F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nazam Hussain</span></a> FYI..
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&amp;sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&amp;sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<b>From:</b> Vakeel Ahmad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, May 10, 2022 2:48 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbriyadh Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; hbriyadh delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohammed Basheeruddin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Hamed Zayan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Aslam Khan Mazid Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 vivekanandan Venugopal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nazam Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4031718] - Request for maintenance 6269500535</div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Hi <a id="OWAAMAB3D7817DF5348D499C99C7D7F189540" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@HB.CCCKSA</span></a>
<a id="OWAAMF2420BFD6406469A95144F9477E785E7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Kindly refer the attached mail and advise.. Note :- Call id has been rejected due to non availability of replacement stock..</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Scratches/ Cracks</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Closed</span></div>
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<td style="border:inset 1.0pt;border-left:none;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Wakeel Ahmed</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>RIYADH</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>QI_162765038 Adeline Coffee Table-Gold &amp; Mirror _ Table frame steel weld removed. QI_ 162842895, 162842896 Blair 4 Seater Dining Table-Black_ Table top glass laser
 weld removed and table frame loosed please provide replacement to Arjun team.</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Auto Closure - Approver Rejection</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Warehouse</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Pending Delivery</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black;background:yellow;mso-highlight:yellow'>Rejected</span></div>
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<td style="border:inset 1.0pt;border-left:none;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:black;background:yellow;mso-highlight:yellow'>Stock Not Available In Warehouse</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>20-Mar-2022</span></div>
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<td style="border:inset 1.0pt;border-left:none;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>16384</span></div>
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</td>
<td style="border:inset 1.0pt;border-left:none;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>20-Mar-2022</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>1269856</span></div>
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<div class="MsoNormal"><b>Regards,</b></div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style='font-family:"Bradley Hand ITC"'>Vakeel Ahmad</span></b></div>
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<div class="MsoNormal"><b><span style='font-family:"Andalus",serif'>Supervisor -HDO</span></b></div>
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<div class="MsoNormal"><span style='font-family:"Andalus",serif'>Home Box Riyadh Warehouse</span></div>
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<div class="MsoNormal">
<span style='font-family:"Andalus",serif'>Mobile No +966 549183975 Ext: 4031</span><span style='font-size:8.0pt;font-family:"Andalus",serif'></span>
</div>
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<div class="MsoNormal">
<b><span style='font-family:"Andalus",serif'>E:</span></b><span style='font-family:"Andalus",serif'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>
</div>
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<a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style="color:#1F497D;text-decoration:none"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNjk0NzU0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aukVakFgMYanzTkkqd99_qQDH44ZQZd5XW7WaGj5kPw" data-id="2043336947541" alt="lg"></span></a><a href="http://www.homeboxstores.com/sa/en" rel="noreferrer"><span style="color:blue;text-decoration:none"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNjk0NzU0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WVbW3oK7R8qXdPZ7I43bc8HP7B-j4PKr5T9kI5RGmoo" data-id="2043336947543" alt="hb"></span></a>
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<div class="MsoNormal">
<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, May 10, 2022 12:04 PM<br>
<b>To:</b> Vakeel Ahmad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbriyadh Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; hbriyadh delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohammed Basheeruddin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4031718] - Request for maintenance</div>
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<div>
<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
</div>
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<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
<br>
Dear Team any update regarding this issue </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><img width="526" height="72" style="width:5.4791in;height:.75in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNjg1NzgzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.IWHmVjULVyW7ZTAo2Zbjq5TfrM_6TqJ5lexmWTu-v1c">Assistance
 Required:  maintenance<br>
<br>
Delivery date:  2/10/21<br>
Invoice ID: 6269500535<br>
Item ID: 162842894 <br>
CRM ID: 3694267<br>
New CRM 3705110<br>
Issue Description: The cx has requested for maintenance service to one item, as the dining table pillars are loose. Kindly check the below videos and arrange inspection team to visit the cx site asap. <br>
<br>
Please check and assist asap.<br>
<br>
Thanks &amp; Regards,<br>
Ali I</span></div>
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<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 8 May at 2:39 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
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<div>
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<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
<br>
Inspection approved.<br>
<br>
Gentle Reminder<br>
Assistance Required:  maintenance<br>
<br>
Delivery date:  2/10/21<br>
Invoice ID: 6269500535<br>
Item ID: 162842894 <br>
CRM ID: 3694267<br>
New CRM 3705110<br>
Issue Description: The cx has requested for maintenance service to one item, as the dining table pillars are loose. Kindly check the below videos and arrange inspection team to visit the cx site asap. <br>
<br>
Please check and assist asap.<br>
<br>
Thanks &amp; Regards,<br>
Ali Ibraheem.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 15 Apr at 9:06 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
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<div>
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<div> </div>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team, <br>
<br>
Inspection approved.<br>
<br>
<strong><span style="font-family:-apple-system">Gentle Reminder</span></strong><br>
Assistance Required:  maintenance<br>
<br>
Delivery date:  2/10/21<br>
Invoice ID: 6269500535<br>
Item ID: 162842894 <br>
CRM ID: 3694267<br>
New CRM 3705110<br>
Issue Description: The cx has requested for maintenance service to one item, as the dining table pillars are loose. Kindly check the below videos and arrange inspection team to visit the cx site asap. <br>
<br>
Please check and assist asap.<br>
<br>
Thanks &amp; Regards,<br>
The Support Team.</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
</div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 11 Apr at 4:34 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
<br>
Inspection approved.<br>
<br>
<strong><span style="font-family:-apple-system">Gentle Reminder</span></strong><br>
Assistance Required:  maintenance<br>
<br>
Delivery date:  2/10/21<br>
Invoice ID: 6269500535<br>
Item ID: 162842894 <br>
CRM ID: 3694267<br>
New CRM 3705110<br>
Issue Description: The cx has requested for maintenance service to one item, as the dining table pillars are loose. Kindly check the below videos and arrange inspection team to visit the cx site asap. <br>
<br>
Please check and assist asap.<br>
<br>
Thanks &amp; Regards,<br>
The Support Team.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 7 Apr at 3:54 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"></div>
<div> </div>
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</div>
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<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
<br>
Inspection approved.<br>
<br>
Reminder<br>
<br>
Any update related the below case?<br>
<br>
Assistance Required:  maintenance<br>
<br>
Delivery date:  2/10/21<br>
Invoice ID: 6269500535<br>
Item ID: 162842894 <br>
CRM ID: 3694267<br>
New CRM 3705110<br>
Issue Description: The cx has requested for maintenance service to one item, as the dining table pillars are loose. Kindly check the below videos and arrange inspection team to visit the cx site asap. <br>
<br>
Please check and assist asap.<br>
<br>
Thanks &amp; Regards,<br>
The Support Team.</span></div>
<div></div>
<div></div>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
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</blockquote>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4031718:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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