Subject: New Reply Received - محادثة مع Sara
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 30 Mar 2022 11:26:47 +0000

Hi Rayan Suliman,  The customer has responded to the ticket.  محادثة مع Sara  Ticket comment <div>
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Ok please process</div>
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<div>From: Amani Aldossary &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, March 30, 2022 3:18:05 PM<br>
<b>To:</b> Faizal Maradeya &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3895227] - Order No.6372169525/Manual refund 
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<div class="x_MsoNormal">Dear <a id="OWAAMDB3E90D2BE244CEE8203A4EDD7348150" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Faizal Maradeya</span></a>,</div>
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<div class="x_MsoNormal">Any update.</div>
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<b><span style='font-family:"Times New Roman",serif; color:#1F3864'>Best Regards</span></b><b><span style='font-size:12.0pt; font-family:"Times New Roman",serif; color:#1F3864'></span></b>
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<b><span style='font-size:12.0pt; font-family:"Times New Roman",serif; color:#1F3864'>Amani.Aldossri</span></b><span style='font-size:9.0pt; font-family:"Tahoma",sans-serif; color:#777777'><br>
Customer Care Center - Home box - KSA</span><b><span style='font-size:12.0pt; font-family:"Century Gothic",sans-serif; color:#1F497D'></span></b>
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<div class="x_MsoNormal"><span style='font-size:7.0pt; font-family:"Arial",sans-serif; color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7Cd1a49496d63143834dab08da123ef661%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637842360672204727%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=nEVSd4%2BweNfhNEIdWGUuijYrra4L2g5Z8yDMT19zS7o%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:gray'> |
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<b>From:</b> Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, March 15, 2022 10:36 AM<br>
<b>To:</b> Faizal Maradeya &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; Amani Aldossary &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3895227] - Order No.6372169525/Manual refund </div>
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<div class="x_MsoNormal">hi Mr. <a id="OWAAMFB776DF8DA864BE4A508539F7860B9B8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Faizal Maradeya</span></a>,
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<div class="x_MsoNormal">as you see this order is delivered to customer but on hybris is shown is NDR, so we cannot create RMA so please we need your approval to refund the amount manual as per the customer received damaged item.</div>
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<div class="x_MsoNormal">Value : SR 45 </div>
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<span class="x_cslistlabel"><span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:white'>163625309</span></span><span class="x_z-label"><span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:white'> - - </span></span><span class="x_cslistvalue"><span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:white'>Everly
 Decorative Wall Mirror - 51x3x51 cms</span></span><span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:white'></span>
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<span class="x_cslistlabelunit"><span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:white'>Units: </span></span><span class="x_cslistlabel"><span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:white'>Piece
 - pieces</span></span><span class="x_cslistlabelean"><span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:white'>EAN:</span></span><span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:white'></span>
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<span class="x_csproductlink"><span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:#666666'><a href="" rel="noreferrer"><span style="color:#07179F">View Product Page</span></a></span></span><span style='font-size:8.5pt; font-family:"Arial",sans-serif; color:#666666'></span>
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<b><span style="color:#1F497D">Best Regards</span></b><b><span style="font-size:12.0pt; color:#1F497D"></span></b>
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<b><span style='font-size:12.0pt; font-family:"Century Gothic",sans-serif; color:#1F497D'>Hamza.AbuAzzam
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Customer Care Center - Home box - KSA</span><b><span style='font-size:12.0pt; font-family:"Century Gothic",sans-serif; color:#1F497D'></span></b>
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<div class="x_MsoNormal"><span style='font-size:7.0pt; font-family:"Arial",sans-serif; color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7Cd1a49496d63143834dab08da123ef661%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637842360672204727%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=nEVSd4%2BweNfhNEIdWGUuijYrra4L2g5Z8yDMT19zS7o%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7Cd1a49496d63143834dab08da123ef661%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637842360672204727%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=g5dC3qtE6W2GKGg3FeKuR1IrqSRUqO%2BWZgXd8%2BJKrw8%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt; font-family:"Arial",sans-serif; color:#777777'></span>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, March 15, 2022 10:29 AM<br>
<b>To:</b> Amani Aldossary &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Hamza Nouri Ahmad Abu Azzam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3895227] - <span lang="AR-SA" dir="RTL">محادثة مع </span>Sara</div>
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<b><i><span style="font-size:13.5pt; color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<span style="font-size:10.5pt; color:#183247">Dear Team, <br>
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Please check the name and the photo of the damaged item. <br>
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Order Date : Dec 3, 2021<br>
Order ID: <strong><span style="font-family:-apple-system">6372169525</span></strong><br>
Tracking ID: 47272385576<br>
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<strong><span style="font-family:-apple-system">Damaged item name</span></strong>: 163625309 - - Everly Decorative Wall Mirror - 51x3x51 cms (Photo attached)<br>
 <br>
Please check and do the needful as customer is chasing us.<br>
 <br>
Regards,<br>
Alhamzi</span><span style="font-size:10.5pt; font-family:-apple-system"> </span>
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<span style="font-size:10.5pt; font-family:-apple-system">On Tue, 15 Feb at 5:21 PM
<span class="x_separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="x_MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt; font-family:-apple-system">Dear Team, <br>
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Problem Statement: <strong><span style="font-family:-apple-system">Return request for a damaged item</span></strong><br>
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Order Date : Dec 3, 2021<br>
Order ID: <strong><span style="font-family:-apple-system">6372169525</span></strong><br>
Tracking ID: 47272385576<br>
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Assistance Required: <strong><span style="font-family:-apple-system">update status in Hypris.</span></strong><b><br>
</b> <br>
Issue Description: Cx. confirmed he has received the order<strong><span style="font-family:-apple-system"> whereas in Hypris it shows as not delivered (NDR)</span></strong>. Cx. received a damaged item and can not make a return request.<br>
<br>
<strong><span style="font-family:-apple-system">Damaged item name</span></strong>: 163625309 - - Everly Decorative Wall Mirror - 51x3x51 cms (Photo attached)<br>
 <br>
Please check and do the needful as customer is chasing us.<br>
 <br>
Regards,<br>
​Alhamzi</span></div>
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<span style="font-size:10.5pt; font-family:-apple-system"><br>
</span><span style="font-size:1.0pt; font-family:fdtktid; color:white">3895227:1125156</span><span style="font-size:10.5pt; font-family:-apple-system">
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