Subject: Ticket Assigned - Conversation with ?
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 25 Mar 2022 15:26:40 +0000

Hi Rayan Suliman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    2           01:57 PM, 26th Jan                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية           01:57 PM, 26th Jan                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           01:57 PM, 26th Jan                     ?                    2           01:57 PM, 26th Jan                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           01:57 PM, 26th Jan                     ?                    5           01:57 PM, 26th Jan                   New                   Please select one of the options from below. 1 for warranty related questions 2 for product quality complaint 3 for other complaints           01:57 PM, 26th Jan                     ?                    3           01:57 PM, 26th Jan                   New                   Please wait, you will be assisted shortly.           01:57 PM, 26th Jan                   New                   Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly.           01:57 PM, 26th Jan                     ?                    I want my money back as soon as possible           01:58 PM, 26th Jan                     ?                    Hi! Your return request RP1122210005861. has been successfully picked up. We will keep you posted on your refund. Click to give feedback https://www.fareye.co/customer-interaction.html?MM9/tnYywzmeT/2Qy6/2FQ==#/ Stay Happy!           01:59 PM, 26th Jan                     ?                    Hi! Your return request RP1122210005797. has been successfully picked up. We will keep you posted on your refund. Click to give feedback https://www.fareye.co/customer-interaction.html?7fsBYzko0rOKHOGgvaS/kA==#/ Stay Happy!           01:59 PM, 26th Jan                     ?                             02:00 PM, 26th Jan                     ?                    Kindly take necessary action otherwise i am going to submit a complaint in the ministry           02:07 PM, 26th Jan                   naji                   Hi ?. Thank you for contacting us. My name is Naji.           02:15 PM, 26th Jan                   naji                   Please allow me a moment and I will check on this for you.           02:15 PM, 26th Jan                   naji                   Dear  customer the items reached warehouse and now under checking we will process refund soon           02:24 PM, 26th Jan                     ?                    Items reached in warehouse 2 months ago           02:26 PM, 26th Jan                     ?                    How many years you take for return amount???           02:26 PM, 26th Jan                   naji                   I understand your frustration, please accept our sincere apologies for this inconvenience.  I completely understand that this is not in keeping with the high standards that we strive to maintain and provide for all our customers.We really appreciate your patience and understanding,           02:31 PM, 26th Jan                   naji                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:32 PM, 26th Jan                     ?                    Don't send copy paste msgs i want actions           02:33 PM, 26th Jan                     ?                    You replied same on 11 January           02:33 PM, 26th Jan                     ?                    Then it doesn't matter you escalate the issue           02:34 PM, 26th Jan                     ?                    Waste of time           02:34 PM, 26th Jan                   naji                   I  do apologies for the situation           02:43 PM, 26th Jan                   naji                   I will escalate the issue and as soon as possible we will resolve it           02:43 PM, 26th Jan                   naji                   We appreciate your patience           02:44 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3813034