Subject: Ticket Assigned - Conversation with Haifa
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 01 Mar 2022 13:01:05 +0000

Hi Rayan Suliman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Haifa New                   Thank you, since there has been no message for a while, we will close this conversation. We are available 24x7, please feel free to contact us anytime.           04:19 PM, 01st Mar                     Haifa                    Hello           04:23 PM, 01st Mar                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية           04:23 PM, 01st Mar                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           04:23 PM, 01st Mar                     Haifa                    2           04:23 PM, 01st Mar                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           04:23 PM, 01st Mar                     Haifa                    3           04:23 PM, 01st Mar                   New                   Please give us your 10 Digit Order number starting with 6 if you placed your order on our website, or 20 Digit Invoice number if you placed your order in store           04:23 PM, 01st Mar                     Haifa                    6127444183           04:23 PM, 01st Mar                   New                   Please wait, you will be assisted shortly.           04:23 PM, 01st Mar                   New                   Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly.             04:23 PM, 01st Mar                   New                   Given the high number of messages we are currently receiving, we are experiencing high wait time. We will get back to you shortly. Please be sure to describe your query in detail. Thank you for your cooperation.            04:23 PM, 01st Mar                   rayan                   Thank you for contacting Home Box... this is Ryan. Please give me a little time to check.           04:28 PM, 01st Mar                   rayan                   The delivery take 3 to 5 days to be delivered           04:30 PM, 01st Mar                     Haifa                    Hello           04:30 PM, 01st Mar                     Haifa                    The driver contact me           04:31 PM, 01st Mar                   rayan                   yes sir... if the driver called you so they will deliver the order           04:33 PM, 01st Mar                     Haifa                    But he sent this message           04:35 PM, 01st Mar                     Haifa                    Dear Salwa Ahmed, We are unable to find your address. Please call back or share your location on WhatsApp so that we can deliver your order. Team Landmark   عزيزنا/عزيزتنا Salwa Ahmed، لم نتمكن من العثور على عنوانك. يرجى الاتصال بنا أو مشاركة عنوانك عبر الواتس أب حتى نتمكن من إيصال طلبك. فريق لاندمارك           04:35 PM, 01st Mar                     Haifa                    He has my location           04:36 PM, 01st Mar                     Haifa                    But he didn’t reply           04:36 PM, 01st Mar                     Haifa                    What’s wrong?           04:36 PM, 01st Mar                     Haifa                    Hello?           04:38 PM, 01st Mar                   rayan                   please share with me your full address           04:39 PM, 01st Mar                     Haifa                    Hello?           04:39 PM, 01st Mar                     Haifa                    House number: 11 Neighborhood: Al rabi  Street: Abdulrahman Bin Muhana  City: Riyadh  Phone number: 0552999658           04:40 PM, 01st Mar                     Haifa                    I want the delivery at 6 pm           04:40 PM, 01st Mar                     Haifa                    Is it possible?           04:40 PM, 01st Mar                   rayan                   I will share your case with team and the team will contact with you as soon as possible... please share your email id           04:41 PM, 01st Mar                     Haifa                    I don’t know what’s wrong or why can’t I receive my package, I’ve shared my location many times           04:42 PM, 01st Mar                     Haifa                    [email-masked]           04:42 PM, 01st Mar                     Haifa                    Can I please receive my package after 6 pm today? Thanks           04:43 PM, 01st Mar                     Haifa                    Because I will be at home in 6 pm           04:43 PM, 01st Mar                   rayan                   I do Not think IT will be delivered today sir           04:46 PM, 01st Mar                   rayan                   I will share your case with team and the team will contact with you as soon as possible           04:49 PM, 01st Mar                     Haifa                    When can I receive my order then?           04:49 PM, 01st Mar                   rayan                   the team will contact with you and till you about that           04:49 PM, 01st Mar                     Haifa                    Via email?           04:50 PM, 01st Mar                   rayan                   yes           04:53 PM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3961454