Subject: Ticket Assigned - Conversation with Asma
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 28 Feb 2022 10:02:51 +0000

Hi Rayan Suliman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Asma Asma                    Assalamoalaikum wrwb           01:21 PM, 28th Feb                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية           01:21 PM, 28th Feb                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           01:21 PM, 28th Feb                     Asma                    2           01:21 PM, 28th Feb                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           01:21 PM, 28th Feb                     Asma                    5           01:21 PM, 28th Feb                   New                   Please select one of the options from below. 1 for warranty related questions 2 for product quality complaint 3 for other complaints           01:21 PM, 28th Feb                     Asma                    2           01:21 PM, 28th Feb                   New                   Please give us your 10 Digit Order number starting wih 6 if you placed your order on our website, or 20 Digit Invoice number if you placed your order in store           01:21 PM, 28th Feb                     Asma                    6124775770           01:22 PM, 28th Feb                   New                   Please wait, you will be assisted shortly.           01:22 PM, 28th Feb                   New                   Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly.             01:22 PM, 28th Feb                   New                   Given the high number of messages we are currently receiving, we are experiencing high wait time. We will get back to you shortly. Please be sure to describe your query in detail. Thank you for your cooperation.           01:22 PM, 28th Feb                   MALEK                   Hi Thank you for choosing HomeBox. How may I help you today?           01:26 PM, 28th Feb                     Asma                    I ordered a shoe cabinet online from homebox. My order number is 6124775770. It only has been 2 weeks and one of the hinge of the doors has broken. The cabinet is also not properly balanced.           01:26 PM, 28th Feb                     Asma                             01:26 PM, 28th Feb                     Asma                             01:26 PM, 28th Feb                     Asma                    Please get the hinge this fixed           01:27 PM, 28th Feb                     Asma                    Please get this hinge fixed           01:27 PM, 28th Feb                   rayan                   Thank you for contacting Home Box... this is Ryan. Please give me a little time to check.           01:39 PM, 28th Feb                   rayan                   please tell me the item name           01:47 PM, 28th Feb                     Asma                             01:49 PM, 28th Feb                   rayan                   okay please some time           01:53 PM, 28th Feb                   rayan                   I raised a compliment 3643634 and the team will contact with you in 3 to 5 days           01:55 PM, 28th Feb                     Asma                    Thankyou..i will be waiting for your assistance           01:55 PM, 28th Feb                   rayan                   please share with me your email ID           01:57 PM, 28th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3955233