Subject: Ticket Assigned - Conversation with Rafat
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 24 Feb 2022 03:39:09 +0000

Hi Rayan Suliman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rafat Rafat                             09:26 PM, 23rd Feb                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية           09:26 PM, 23rd Feb                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           09:26 PM, 23rd Feb                     Rafat                    2           09:26 PM, 23rd Feb                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           09:26 PM, 23rd Feb                     Rafat                    5           09:26 PM, 23rd Feb                   New                   Please select one of the options from below. 1 for warranty related questions 2 for product quality complaint 3 for other complaints           09:26 PM, 23rd Feb                     Rafat                    2           09:27 PM, 23rd Feb                   New                   Please give us your 10 Digit Order number starting wih 6 if you placed your order on our website, or 20 Digit Invoice number if you placed your order in store           09:27 PM, 23rd Feb                     Rafat                    6374445225           09:28 PM, 23rd Feb                   New                   Please wait, you will be assisted shortly.           09:28 PM, 23rd Feb                   New                   Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly.             09:29 PM, 23rd Feb                   New                   Given the high number of messages we are currently receiving, we are experiencing high wait time. We will get back to you shortly. Please be sure to describe your query in detail. Thank you for your cooperation.           09:29 PM, 23rd Feb                     Rafat                             09:31 PM, 23rd Feb                     Rafat                             09:31 PM, 23rd Feb                     Rafat                    Invoice attahed springs comes out           09:32 PM, 23rd Feb                   Faisal                   Hi Dear. Thank you for contacting us. My name is Faisal  Wait for check           09:34 PM, 23rd Feb                   Faisal                   Please give me your email           09:38 PM, 23rd Feb                     Rafat                    [email-masked]           09:39 PM, 23rd Feb                     Rafat                    [email-masked]           09:39 PM, 23rd Feb                   Faisal                   The complaint has been submitted to the maintenance team and we will contact you shortly           09:47 PM, 23rd Feb                   Faisal                   Is there anything else I can assist you with today?           09:47 PM, 23rd Feb                   Faisal                   Please feel free to come back and chat with us if you have any queries in the future.           09:52 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3937051