Subject: Ticket Assigned - Conversation with Kalle Jyothsna
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 21 Feb 2022 08:36:10 +0000

Hi Rayan Suliman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kalle Jyothsna Kalle Jyothsna                    Hi good morning           09:11 AM, 19th Feb                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية           09:11 AM, 19th Feb                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           09:11 AM, 19th Feb                     Kalle Jyothsna                    2           09:12 AM, 19th Feb                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           09:12 AM, 19th Feb                     Kalle Jyothsna                    3           09:12 AM, 19th Feb                   New                   Please give us your 10 Digit Order number starting with 6 if you placed your order on our website, or 20 Digit Invoice number if you placed your order in store           09:12 AM, 19th Feb                     Kalle Jyothsna                    Please support to cancel this order  6124789851           09:12 AM, 19th Feb                   New                   Please wait, you will be assisted shortly.           09:12 AM, 19th Feb                   New                   Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly.             09:13 AM, 19th Feb                   New                   Given the high number of messages we are currently receiving, we are experiencing high wait time. We will get back to you shortly. Please be sure to describe your query in detail. Thank you for your cooperation.            09:13 AM, 19th Feb                   abdullah                   hi are you sure you want to cancel order 6124789851?           09:14 AM, 19th Feb                     Kalle Jyothsna                    Yes please           09:14 AM, 19th Feb                   abdullah                   ok we are working on it           09:23 AM, 19th Feb                     Kalle Jyothsna                    Ok..thank you ...kindly confirm once cancelled           09:24 AM, 19th Feb                   abdullah                   ok but i need your email           09:26 AM, 19th Feb                     Kalle Jyothsna                    Already mentioned in the order           09:30 AM, 19th Feb                     Kalle Jyothsna                    [email-masked]           09:30 AM, 19th Feb                     Kalle Jyothsna                    As I was trying from my account it says cancelled           09:31 AM, 19th Feb                     Kalle Jyothsna                    But again showing placed after refresh           09:32 AM, 19th Feb                   abdullah                   i will make sure it will be canceled           09:33 AM, 19th Feb                     Kalle Jyothsna                    [email-masked]           09:33 AM, 19th Feb                     Kalle Jyothsna                    Thank u           09:33 AM, 19th Feb                   abdullah                   there are two Emails what you prefer?           09:34 AM, 19th Feb                     Kalle Jyothsna                    [email-masked] which is link to my account           09:35 AM, 19th Feb                   abdullah                   I've just checked the order. We've escalated your request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, we will provide you with the resolution to your email           09:38 AM, 19th Feb                     Kalle Jyothsna                    Kindly expedite ....as we are receiving the same feedback ...           09:39 AM, 19th Feb                   abdullah                   we are working on it           09:39 AM, 19th Feb                   abdullah                   It was a pleasure to assist you.  Have a wonderful day.           09:40 AM, 19th Feb                     Kalle Jyothsna                    Thank you           09:40 AM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3913052