Subject: Ticket Assigned - Conversation with Umar
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 20 Feb 2022 16:22:50 +0000

Hi Rayan Suliman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Umar Umar                    Hello           07:57 PM, 20th Feb                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية           07:57 PM, 20th Feb                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           07:57 PM, 20th Feb                     Umar                    2           07:57 PM, 20th Feb                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           07:57 PM, 20th Feb                     Umar                    5           07:57 PM, 20th Feb                   New                   Please select one of the options from below. 1 for warranty related questions 2 for product quality complaint 3 for other complaints           07:57 PM, 20th Feb                     Umar                    3           07:58 PM, 20th Feb                   New                   Please wait, you will be assisted shortly.           07:58 PM, 20th Feb                   New                   Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly.           07:58 PM, 20th Feb                     Umar                    I have order 6126127691 which was cancelled.   I receive the refund for the items but not refund for shipping charges.           07:59 PM, 20th Feb                   rayan                   Thank you for contacting Home Box... this is Ryan. Please give me a little time to check.           08:03 PM, 20th Feb                     Umar                    Sure           08:05 PM, 20th Feb                   rayan                   I am so sorry about that... please give me your email and I will share your case with the team           08:11 PM, 20th Feb                     Umar                    [email-masked]           08:12 PM, 20th Feb                   rayan                   can I help you with something else?           08:14 PM, 20th Feb                     Umar                    Thnx           08:22 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3922297